Concierge

Cogirofmillcreekseniorliving; Potomac (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Health, Dental, Vision, and Life Insurance

Paid Vacation, Holidays, and Sick Leave

401K with company match

Free meals at work

Employee Assistance Program

Generous Employee Referral Program

Job summary

Cogirofmillcreekseniorliving is seeking a Concierge to be the first point of contact for residents, families, and visitors. The role involves providing exceptional customer service, managing front desk operations, and ensuring a welcoming environment.

Qualified candidates will have a high school diploma and at least 6-12 months of customer service experience. The position requires excellent communication skills and the ability to work flexible shifts, including weekends.

Qualifications

• At least 6-12 months of previous customer service or front desk experience.
• Working knowledge of computer systems including Word, Excel, and Outlook.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries.
• Greet all families, residents, guests, and vendors.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks and data entry.
• Address resident concerns or questions.

Skills

Customer service experience

Communication skills

Multi-tasking

Computer proficiency (Word, Excel, Outlook)

Education

High School Diploma or equivalent

Job description

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth‑focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

KEY RESPONSIBILITIES

• Answer a multi‑line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and raise issues to management when necessary.
• Complete work order requests.

CANDIDATE QUALIFICATIONS

Education

• High School Diploma or equivalent.

Experience, Competencies, and Skills

• At least 6‑12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multi‑tasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.