Front Desk

Mindful Behavioral Healthcare; Kissimmee (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Job summary

Mindful Behavioral Healthcare in Kissimmee, FL is seeking a Front Desk/Medical Assistant to support patient flow, scheduling, and records management. This on-site role requires professionalism, confidentiality, and a courteous demeanor.

You will verify patient information, enter data into the electronic health record, assist providers with navigation, process referrals and refill requests, and help maintain a safe, organized front desk. This full-time position offers benefits and stability.

Qualifications

• 5 years Front Desk/Medical Assistant experience preferred.
• Customer service experience preferred.
• On-site work location in Kissimmee, FL.

Responsibilities

• Greet patients and visitors in a courteous and friendly manner; answer inquiries.
• Verify patient information and collect medical history.
• Enter data into the electronic health record per provider instructions.
• Assist providers with navigating the EHR and with patient questions.
• Process refill requests and review patient records for accuracy.
• Maintain confidentiality of personal and financial information.
• Schedule appointments to optimize provider time and room utilization.

Skills

Front desk

Medical assistant

Customer service

Communication

Tools

Electronic Health Record (EHR)

Job description

Job Purpose: Helps patients and providers by providing clinical information, services and assistance. Serves patients by greeting and helping them in a professional and courteous manner; scheduling appointments; maintaining records and accounts. Front Desk Coordinators must interact smoothly with the back-office personnel as well.

Job Duties:

• Verifies patient information by interviewing patient; recording medical history, and confirming purpose of visit.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
• Counsels patients by transmitting physician's orders and questions about treatment and medication instructions.
• Reviews, completes and submits refill requests.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Keeps supplies and medications ready by inventorying stock.
• Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Administer Mental Health Status
• Administer Mental Health Questionnaire
• Promptly capture accurate and detailed documentation of the patient's encounter.
• Input gathered data into the electronic health record following the instructions of the healthcare provider.
• Assist the provider in navigating the electronic health record.
• Assist in responding to various messages as directed and instructed by the provider.
• The Medical Assistant is NOT permitted to make independent decisions.
• The Medical Assistant cannot develop or provider treatment plans, orders, or send prescriptions.
• Please refer to Patient Care Coordinator and Medical Scribe job description for further clarification on your job responsibilities
• Greet patients and visitors in a courteous and friendly manner, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining organized the reception and waiting area at all times.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Front Desk/Medical Assistant: 5 years (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person