Front Counter Sales Associate

NEFCO; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

NEFCO is seeking a Counter Sales Associate to manage the quote and order process for customers. This entry-level position involves training in inside sales, processing customer requests, and maintaining product knowledge. Ideal for recent graduates or those with minimal experience in construction supply sales.

Qualifications

• 0-2 years of work experience, preferably in construction supply sales.
• Recent College Graduates are encouraged to apply.

Responsibilities

• Process requests for price quotations, product availability, and orders.
• Sell and service customers providing pricing and product application information.
• Input all orders into sales order system in a timely manner.

Skills

Customer Service

Communication

Computer Skills

Education

College Degree

Tools

Eclipse

Microsoft Office Suite

Job description

Apply

Job Type

Full-time

Description

Job Summary: The Counter Sales Associate is responsible for entering and managing the quote and order process for NEFCO’s Customers. This is an entry-level position where associates will be responsible for training and learning the inside sales process at NEFCO.

Job Duties

• Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner.
• Sell and service customers providing pricing and product application information.
• Generate add-on sales by anticipating other products that a customer may need but has not ordered yet.
• Input all orders into sales order system in a timely manner.
• Schedule orders according to customer requirements.
• Source materials that NEFCO does not keep in stock through interaction with purchasing team.
• Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers, and Operations Managers.
• Keep supervisors apprised of customer issues as warranted.
• Provide promotional literature and product information as requested.
• Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite.
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed.
• Attend weekly sales meetings.

Requirements

Qualifications:

• Demonstrate strong ability to work in a fast-paced, high-pressure environment.
• Excellent computer skills and capability to operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Maintain excellent regular attendance and punctuality to ensure a high-quality and timely response for customers.
• Perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Recent College Graduates are encouraged to apply; a degree is preferred (although industry experience may be considered in lieu of a degree).
• 0-2 years of work experience, preferably in construction supply sales.

Essential Functions

• Keyboarding
• Converse verbally on phone and in person
• Identify and check written documents in mail and on computer
• Climb stairs, stretch, and bend
• Must be able to see and interpret computer images