Front Counter Sales / Administrative Assistant

associatedscaffolding; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Associated Scaffolding, Inc. in Charlotte, NC is seeking an Administrative Support Specialist to assist the Branch Manager and the Counter Sales team, ensuring excellent customer service, inventory control, invoicing, and general office tasks.

You will handle reception, order processing, showroom upkeep, and HR support for attendance and benefits enrollment, with duties evolving as needed by the Branch Manager.

Qualifications

• Must speak Spanish and English fluently.
• Strong customer service skills; prior customer service experience preferred.
• Basic math and accounting skills.
• Proficiency with Microsoft Office programs (Word, Excel, Outlook).
• Positive team player with ability to multitask and stay organized.

Responsibilities

• Provide courteous telephone and visitor reception.
• Support inventory functions and order processing.
• Assist with invoicing and paperwork for customers.
• Maintain showroom and assist Inside Sales with orders.
• Aid Human Resources with attendance and benefits enrollment.
• Complete duties as assigned by the Branch Manager.

Skills

Bilingual English/Spanish

Customer service

Basic math

MS Office

Multi-tasking

Attendance & HR support

Professional communication

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Reports to: Branch Manager

Status: FT –Non-exempt

Last Revised: May 5, 2026

Note: This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities and requirements. Receipt of this job description does not constitute an employment agreement. Associated Scaffolding, Inc. is an at-will employer and may terminate the employment relationship with or without notice or cause.

Job Purpose

Provide administrative support to the Branch Manager while assisting the Counter Sales team and providing excellent customer service. This position supports daily branch operations, including customer service, inventory, invoicing, administrative functions, and general office responsibilities.

Essential Duties & Responsibilities

1. Routinely provide courteous and professional telephone and visitor reception.

2. Provide occasional administrative support to the Erection and Dismantle (E&D) Department, including:

   • Ensure timesheets and absence information are submitted daily.

   • Assist with other administrative needs as assigned.

3. Assist with inventory functions in accordance with established company policies and procedures.

4. Investigate equipment returns for missing equipment and prepare invoices for customers when necessary.

5. Mail customer invoices in a timely manner.

6. Maintain current knowledge of products, inventory, and product part numbers.

7. Assist Inside Sales staff with customer sales and branch operations, including:

   • Stocking and maintaining the showroom.

   • Taking customer orders.

   • Completing required sales and order documentation.

   • Invoicing customers.

   • Filing paperwork accurately and timely.

   • Advising the Warehouse Supervisor of orders that need to be pulled.

8. Assist Human Resources with general administrative tasks for the branch, including attendance and benefit enrollment.

9. Perform other duties and special projects as assigned by the Branch Manager.

Other Duties

• Maintain a clean, organized, and well-stocked showroom and office.

• Maintain petty cash and assist with daily deposits.

• Reconcile and file paperwork daily.

• Continuously develop product and industry knowledge to better assist customers.

• Provide professional, courteous, and responsive customer service.

Minimum Qualifications

• High School Diploma or equivalent.

• Must speak Spanish and English fluently.

• Strong customer service skills; prior customer service experience preferred.

• Basic math and accounting skills.

• Proficiency with Microsoft Office programs, including Word, Excel, and Outlook.

• Positive attitude and ability to work effectively as part of a team.

• Quick learner with the ability to perform a variety of functions.

• Ability to multitask, prioritize responsibilities, and remain organized.

• Excellent verbal and written communication skills.

• Professional appearance and demeanor.

Pre-Employment Requirements

All candidates must successfully complete drug testing, a criminal background check, and E-Verify verification of eligibility to work in the United States.

Working Conditions

• Employee will spend periods of time sitting at a desk and working on a computer.

• Employee will spend periods of time counting and restocking items in the showroom, warehouse, and yard.

• Work may require movement between office, showroom, warehouse, and yard areas.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform

Weight

Must be able to move, lift or leverage up to:

Gross Motor

Must be able to perform the following functions:

Communication

Must be able to engage in unrestricted communication:

WEIGHT

FREQUENCY

FUNCTION

FREQUENCY

MEDIUM

FREQUENCY

10 lbs

Often

Standing

Often

Telephone

Often

20 lbs

Sometimes

Stooping

Often

Computer

Often

30 lbs

Sometimes

Bending

Often

In-person

Often

40 lbs

Sometimes

Reaching

Often

In writing

Often

50 lbs

Sometimes

Walking

Often

70 lbs

Sometimes

Keyboarding

Often

Reading

Often