Front Counter Sales

Bruckner's Truck & Equipment; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off & holidays

Health, dental & vision plans

Training & development

401(k) with profit sharing

Tuition assistance

Stock ownership

Disability & life insurance

Flexible Spending Account

Promotion opportunities

Drug-free workplace

Job summary

Bruckner's Truck & Equipment is seeking a parts associate to fill orders by phone or in person. You will advise customers on parts needs, operate a forklift, and perform routine duties to keep the parts department running smoothly.

Ideal candidates have at least two years in a heavy-duty truck parts environment, strong customer service skills, and the ability to work quickly and accurately with parts catalogs and computer systems.

Qualifications

• Set up advertising displays or arrange merchandise on counters and displays.
• High school diploma or equivalent is required.
• At least two years in heavy duty truck or automotive parts department experience.
• Interact well with customers and co-workers and show urgency in helping customers.
• Able to operate parts department equipment, forklift, and pickup.

Responsibilities

• Answer customer calls and fill orders from stock parts.
• Assist customers at parts and shop counters.
• Check catalogs or computer for part numbers, availability, and pricing.
• Advise customer on substitutions when replacement parts are not available.
• Explain quality improvements or service bulletins on parts.

Skills

Customer service

Communication

Teamwork

Part lookup / substitutions

Education

High school diploma or equivalent

Tools

Forklift operation

Inventory control

Job description

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States.Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.

• We sell parts for all makes & models!
• Operate in 40+ locations across 11 states
• Over 1,600 team members

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

JOB SUMMARY

He/ she is responsible for filling parts orders over phone or over the counter. Will advise customers of needed parts according to description or malfunction. Needs to be able to operate a forklift. Also perform duties necessary for the smooth operation of the parts department.

DUTIES & RESPONSIBILITIES

• Answer customer’s phone calls and fill order from stock parts.
• Help customers on parts counter and shop counter.
• Read catalog, microfiche viewer, or computer for replacement part numbers, availability, price and substitutions.
• Advise customer on substitution or modification of part when replacement is not available.
• Advise customer of any quality improvement or service bulletin on part replacement.
• Examine returned part or core to determine if defective and exchange part for refund.
• Stock parts according to part number sequence.
• Use precision measuring instruments to determine whether similar parts may be machined down or built up to required size.
• Clean parts shelves to prepare for physical inventory.
• Accept payment for bills and make change.
• Use calculator and computer keyboard.

QUALIFICATIONS:

• He/ she will be responsible for the set up of advertising displays or arranging merchandise on counters, display areas for promotional sales.
• High school diploma or equivalent required.
• Must have at least two years or more in heavy duty truck or automotive parts department experience.
• Will need to be able to interact successfully with customers and co-workers, and have the ability to recognize the need for urgency in helping customers.
• Must have the endurance to move at a fast pace and from one job requirement to another quickly; also be able to operate parts department equipment, forklift, and pickup.