Front Counter Representative Parts Inventory Specialist

Red Eye Radiator and DPF Specialist LLC.; Tucson (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid Time Off (PTO)

Paid vacation

Opportunities for growth and advancement

Job summary

Red Eye Radiator and DPF Specialist LLC. is seeking a Front Counter Representative / Parts Inventory Specialist to join their Tucson, AZ location. The ideal candidate will exhibit strong communication and customer service skills, ensuring quality customer experiences and effective inventory management. Responsibilities include managing work orders, assisting customers both over the phone and in-person, and maintaining a well-organized inventory area. Competitive benefits package includes health, dental, vision insurance, 401(k), and paid time off.

Qualifications

• Strong communication and customer service skills.
• Organized and detail-oriented.
• Basic computer skills and ability to learn shop management software.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous parts, service advisor, inventory, or shop experience preferred.
• Heavy-duty, automotive, diesel, or industrial parts experience is a plus.
• Bilingual in English and Spanish is a big plus.

Responsibilities

• Answer incoming phone calls and assist customers with job updates.
• Greet walk-in customers and intake incoming jobs.
• Open and manage work orders accurately within the system.
• Communicate with shop personnel regarding customer needs.
• Receive incoming parts orders and verify accuracy.
• Organize and maintain parts inventory.
• Track backordered and special-order parts.
• Maintain a clean and organized front office.
• Assist with general administrative and customer service duties.

Skills

Strong communication and customer service skills

Organized and detail-oriented

Basic computer skills

Ability to multitask and prioritize

Previous experience in parts, service advisor, or inventory

Knowledge of heavy-duty, automotive, diesel parts

Bilingual (English and Spanish)

Job description

Front Counter Representative / Parts Inventory Specialist

Red Eye Radiator and DPF Specialist

Location: Tucson, AZ

Job Type: Full-Time

Pay Range: depending on experience

Position Overview

Red Eye Radiator and DPF Specialist is looking for a motivated and organized team member to join our Tucson location as a Front Counter Representative / Parts Inventory Specialist.

This position is a key role within the shop and will be responsible for customer communication, front counter support, work order intake, and inventory organization. We are looking for someone who is dependable, professional, customer-focused, and able to work in a fast-paced shop environment.

Responsibilities

• Answer incoming phone calls and assist customers with job updates, scheduling information, and general questions
• Greet walk-in customers and intake incoming jobs
• Open and manage work orders accurately within the system
• Communicate with shop personnel regarding customer needs and repair status updates
• Receive incoming parts orders and verify accuracy
• Organize and maintain parts inventory and shop materials
• Track backordered and special-order parts
• Maintain a clean and organized front office and inventory area
• Assist with general administrative and customer service duties as needed

Qualifications

• Strong communication and customer service skills
• Organized and detail-oriented
• Basic computer skills and ability to learn shop management software
• Ability to multitask and prioritize in a fast-paced environment
• Previous parts, service advisor, inventory, or shop office experience preferred
• Heavy-duty, automotive, diesel, or industrial parts experience is a plus
• English and Spanish speaking also a big plus

Benefits

We offer a competitive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match up to 4%
• Paid Time Off (PTO)
• Paid vacation
• Opportunities for growth and advancement

Why Join Red Eye?

At Red Eye Radiator and DPF Specialist, we take pride in building a strong team environment focused on quality work, customer service, and continuous growth. We are looking for team members who want to grow with the company and be part of a hardworking, team-oriented shop culture.