Cashier/Front Desk

Altitude Trampoline Parks; Huntsville (AL); On-site; USD 15,153 - 20,664; Part time

Benefits offered by this job

Flexible schedule

Competitive Pay

Job summary

Altitude Trampoline Parks in Huntsville, AL is seeking energetic Front Desk employees to enhance guest experiences and ensure smooth operations. Responsibilities include managing registrations, answering guest inquiries, and providing excellent customer service.

The ideal candidate maintains a reliable schedule and keeps a clean, organized work area. Previous experience in customer service is preferred, but not required. Join a fun team that values safety and enjoyment for all!

Qualifications

• Completion of in-house safety training is required.
• Previous work experience is a plus, but not mandatory.

Responsibilities

• Ensure front desk operations run smoothly.
• Provide accurate responses to guest requests.
• Maintain cleanliness and organization of the work area.

Skills

Excellent communication skills

Reliable transportation

Experience with customer service

Tools

Center Edge POS system

Job description

Altitude Trampoline Park Huntsville, AL is looking for energetic individuals with a passion for guest experience to join our Team! Our Team Members are tasked with maintaining a safe and fun environment for all Altitude Trampoline Park jumpers.

What You Need

• Excellent communication skills
• Reliable transportation, to and from work
• Completion of in-house safety training
• Work experience a plus, but not required

A Typical Day

• Communicate and enforce all park regulations and jumping rules in a personable and professional manner
• Remain alert and use all senses while supervising park guests
• Establish and maintain a safe environment for patrons in and around jumping surfaces, foam pits, and other activity areas
• Work as a team with other court monitors and Altitude Trampoline Park employees

Perks

• Flexible schedule
• Competitive Pay
• Work experience a plus, but not required

Altitude Trampoline Park is the world's premier trampoline park that offers fun and exercise for jumpers of all ages. Altitude Trampoline Park is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.

Front Desk Job Description

The Front Desk employee reports directly to the Director and to the Manager of Altitude Trampoline Park.

Front Desk Employees Are Expected To

• The front desk is the engine of the park. You make the park run smoothly.
  • Answer phone promptly and use the guest's name during phone conversation
  • Properly open and close the front desk each day according to Standard Operating Procedures
  • Ensure the accurate and complete registration/waivers. If uncertain consult with management prior to admitting anyone into the park
  • Know all the pricing options, party packages, park hours and facility features by heart
  • You are an expert at the Center Edge POS system
  • Upsell the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Maintain a clean, safe, fully stocked and well organized work area
  • Accurately book, change and cancel jump appointments
• Be Responsible
  • Participate in and help facilitate staff training
  • Be on time for your shift
  • Attend ALL scheduled staff meetings
• You are a court monitor too
  • Peer over to the rock wall, basketball, and main court area from the front desk
  • Fill in as a court monitor when needed
  • Communicate to management any and all occurrences involving staff or guests in the park that require attention
  • Communicate and enforce all park regulations and jumping rules in a personable and professional manner