Front Bar Lead + Marketing Assistant

FACE FOUNDRIÉ®️; St. Louis (MO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

FACE FOUNDRIÉ STL is seeking a dynamic Front Bar Lead & Marketing Assistant to blend front-of-house leadership with creative marketing support. You will welcome guests, guide the team, manage appointments, and help drive memberships and promotions.

This hybrid role requires hospitality or retail leadership, strong communication, and a passion for skincare. You will plan events and create social content to boost brand awareness and client bookings.

Qualifications

• 1–2 years of hospitality or retail leadership and 1 year of marketing experience or education.
• Strong multitasking, problem-solving, and coaching skills.
• Warm, polished communication and a love for skincare and wellness.

Responsibilities

• Guest Experience & Customer Service: Greet guests warmly by name and create a welcoming environment; ensure a luxury first impression and anticipate client needs; assist with booking appointments and inquiries; educate on memberships, promotions, and programs.
• Appointment Management & Scheduling: Coordinate, confirm, and manage service appointments; handle cancellations/rescheduling; optimize daily schedule; align front bar staff with demand/events; communicate schedule changes.
• Sales & Performance Goals: Achieve store and individual goals (service, retail, memberships); promote products and programs; identify growth opportunities.
• Inventory & Merchandising: Monitor retail/professional inventory and supply usage; receive orders; maintain stock and alert for replenishment.
• Marketing: Execute marketing plans to drive foot traffic, sales, and brand awareness; use social media, email campaigns, partnerships, and events.

Skills

Hospitality leadership

Marketing experience

Multitasking

Problem-solving

Coaching

Communication

Education

Marketing experience or education

Job description

FACE FOUNDRIÉ STL is seeking a dynamic Front Bar Lead & Marketing Assistant to be the heartbeat of our guest experience and the spark behind our local magic. This hybrid role blends front-of-house leadership—welcoming guests, guiding our team, and ensuring a seamless spa flow—with creative marketing support such as social content, event planning, and community outreach. If you love skincare, thrive in a fast-paced environment, and light up at the thought of connecting with our community online and in person, we’d love to meet you!

Key Responsibilities

• Guest Experience & Customer Service
• Greet guests warmly by name and create a welcoming environment
• Ensure a luxury first impression and anticipate client needs
• Assist with booking appointments and answering inquiries
• Educate guests on memberships, promotions, and programs
• Follow up on client satisfaction and encourage rebooking
• Handle concerns professionally before escalating
• Ensure smooth check-in/check-out
• Maintain professionalism in all situations

Appointment Management & Scheduling

• Coordinate, confirm, and manage service appointments
• Handle cancellations/rescheduling promptly
• Optimize schedule daily for business needs
• Align front bar staff schedules with demand/events/holidays
• Make cuts and assign team breaks as needed to support manager
• Communicate schedule changes to staff
• Fill gaps in appointment book

Sales & Performance Goals

• Achieve store & individual sales goals (service, retail, memberships) Promote retail products, services, and memberships
• Identify growth opportunities for staffing and sales
• Follow up on membership retention and feedback

Inventory & Merchandising

• Monitor retail/professional inventory & supply usage
• Receive Orders
• Maintain stock levels and alert for replenishment needs

Marketing

• Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
• Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives
• Event Coordination
• Plan and execute events to increase brand awareness, client bookings, etc. Participate in in-store and off site events to increase brand awareness

Requirements

• 1–2 years of hospitality or retail leadership and 1 year of marketing experience or education
• Strong multitasking, problem-solving, and coaching skills.
• Warm, polished communication and a love for skincare and wellness.