Morning Stock & Customer Experience Associate

Michaels; Brea (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Flexible spending accounts

Commuter benefits

Job summary

The Michaels location in LA-BREA is seeking team members to assist customers, operate the checkout, and support store operations including truck unloading, stocking, and merchandising. You will guide customers to products, explain rewards programs, and participate in omni-channel processes such as BOPIS and SFS.

Preferred candidates have retail or customer service experience. The role involves standing for long periods, lifting, and working nights/weekends.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Skills

Cash handling

Customer service

Retail experience

Job description

The Michaels location in LA-BREA is seeking team members to assist customers, operate the checkout, and support store operations including truck unloading, stocking, and merchandising. You will guide customers to products, explain rewards programs, and participate in omni-channel processes such as BOPIS and SFS.

Preferred candidates have retail or customer service experience. The role involves standing for long periods, lifting, and working nights/weekends.