Fresh Foods Customer Service Specialist

H-E-B; Kirkwood (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

H-E-B is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver superb customer service. The role includes preparing, packaging, and merchandising fresh products daily while upholding food safety standards and sanitation requirements.

You will handle customer inquiries, take orders, and support Bakery, Deli, and Prepared Foods sections with inventory, labeling, and preparation tasks. Strong communication and teamwork are essential.

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Takes care of service counter Customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers
• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Skills

Customer service

Communication

Reading/Writing

Planning/Organizing

Fast-paced environment

Education

HS Diploma or GED

Tools

Point of sale systems

Job description

H-E-B is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver superb customer service. The role includes preparing, packaging, and merchandising fresh products daily while upholding food safety standards and sanitation requirements.

You will handle customer inquiries, take orders, and support Bakery, Deli, and Prepared Foods sections with inventory, labeling, and preparation tasks. Strong communication and teamwork are essential.