French-Speaking Tier I Help Desk (Remote)

DMI; United States; On-site; USD 29,000 - 35,000; Full time

Job summary

DMI is seeking a Tier I Help Desk Technician fluent in French to join the MMS Contact Center in Sharonville, OH, providing frontline support for mobile devices and mobility solutions.

You will interact with end users via phone, chat, and email, document interactions in ServiceNow, and help with activation, orders, and common troubleshooting in a fast-paced environment. This role offers growth within MMS.

Qualifications

• Must be fluent in French and provide first‑level technical support.
• 1–2 years in customer service, technical support, or a contact center preferred.
• Experience with mobile devices and mobility services is a plus.

Responsibilities

• Provide first‑level technical support to end users via phone, chat, and email.
• Troubleshoot issues with mobile devices, connectivity, and account services.
• Create and manage tickets in ServiceNow with accurate documentation.
• Process MACD requests and assist with device activation and configuration.

Skills

French fluency

Customer service

Troubleshooting

Documentation

Multi-tasking

Education

High school diploma

Tools

ServiceNow

IT ticketing systems

MDM tools

Active Directory

Job description

DMI is seeking a Tier I Help Desk Technician fluent in French to join the MMS Contact Center in Sharonville, OH, providing frontline support for mobile devices and mobility solutions.

You will interact with end users via phone, chat, and email, document interactions in ServiceNow, and help with activation, orders, and common troubleshooting in a fast-paced environment. This role offers growth within MMS.