French-Speaking Cybersecurity Support Specialist (Athens)

Employers from Greece; United States; A distancia; USD 27.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

13th and 14th salaries

International work environment

Descripción de la vacante

Mercier Consultancy Group is seeking French-speaking Cybersecurity Customer Experts to join our team in Greece. The role focuses on delivering expert cybersecurity support to French-speaking clients, ensuring data integrity, and guiding customers through complex security environments.

You will collaborate with international engineers and participate in ongoing training to stay ahead of threats. Relocation to Athens is required for this full-time on-site position.

Formación

• Native or fluent French (spoken and written).
• Valid EU passport or right to work in Greece.
• Fluent English for internal training and team collaboration.
• Strong passion for the cybersecurity industry and interest in digital safety.
• Exceptional problem-solving skills and a high degree of technical aptitude.
• Ability to relocate to Athens for this full-time on-site position.

Responsabilidades

• Act as the primary point of contact for French-speaking clients regarding complex cybersecurity software and security protocols.
• Provide technical support to ensure the integrity of client data and the efficacy of their digital protection suites.
• Monitor and troubleshoot potential security vulnerabilities in real-time, escalating incidents to Tier 2 technical teams when necessary.
• Educate users on security best practices to prevent unauthorized access and data breaches.
• Maintain detailed case documentation within our security management ticketing systems.
• Stay updated on the latest cybersecurity threats and industry trends to provide proactive security consultations.
• Collaborate with international security engineers to refine internal customer service and threat-response workflows.

Conocimientos

French (native/fluent)

English (fluent)

Cybersecurity interest

Customer support

Descripción del empleo

Mercier Consultancy Group is seeking French-speaking Cybersecurity Customer Experts to join our team in Greece. The role focuses on delivering expert cybersecurity support to French-speaking clients, ensuring data integrity, and guiding customers through complex security environments.

You will collaborate with international engineers and participate in ongoing training to stay ahead of threats. Relocation to Athens is required for this full-time on-site position.