French Bilingual Customer Support Specialist

VSP Vision Care; United States; Hybrid; USD 38,000 - 60,000; Full time

Job summary

VSP Vision Care is seeking a Customer Support Representative to respond to inquiries from members, providers, and partners with accuracy and timely service. Under general supervision, you will resolve routine to complex issues and document interactions while upholding service standards across the organization.

You will educate customers about the value of products and services, identify trends, and collaborate with internal teams to improve support processes. Some roles may require travel.

Qualifications

• 1–2 years of customer service experience handling moderate to complex inquiries.
• Must be bilingual and able to fluently speak two languages.
• Available to work any shift, including weekends, holidays, and/or overnight.
• Demonstrated internet knowledge and understanding of basic internet browser settings.
• Demonstrated ability to work with multiple software programs simultaneously.
• Working knowledge of MS Office package.

Responsibilities

• Respond to customer inquiries via phone, in person, or email.
• Research and resolve issues/complaints and determine appropriate resolutions.
• Solve problems and assist with issues that may not fit a cookie-cutter solution.
• Educate customers on the value and benefits of products/services.
• Identify customer trends and communicate with partners to implement improvements.
• Maintain customer service standards and respond to inquiries accurately.

Skills

Customer service

Bilingual

Internet knowledge

MS Office

Multitasking

Verbal communication

Written communication

Problem solving

Tools

MS Office

Job description

VSP Vision Care is seeking a Customer Support Representative to respond to inquiries from members, providers, and partners with accuracy and timely service. Under general supervision, you will resolve routine to complex issues and document interactions while upholding service standards across the organization.

You will educate customers about the value of products and services, identify trends, and collaborate with internal teams to improve support processes. Some roles may require travel.