French Bilingual Customer Support Specialist

VSP Vision; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

VSP Vision is hiring a Customer Support Representative to answer inquiries from members, clients, providers, and partners. The role requires bilingual ability, strong communication, and the capacity to work a variety of shifts (including weekends) in a fast-paced environment.

Responsibilities include resolving issues, educating customers on products and services, and collaborating with multiple teams to ensure accurate, timely support. Knowledge of internet and MS Office is advantageous.

Qualifications

• 1-2 years of customer service experience in handling moderate to complex inquiries.
• Must be bilingual and able to fluently speak two languages.
• Available to work any shift, including weekends, holidays, and/or overnight.
• Demonstrated internet knowledge and understanding of basic internet browser settings.
• Demonstrated ability to work with multiple software programs simultaneously.
• Working knowledge of MS Office package.
• Effective verbal communication to prioritize tasks and handle inquiries.

Responsibilities

• Respond to inquiries from members, clients, providers, and partners via telephone, in person, or online.
• Collaborate with internal teams to resolve issues and provide accurate information.
• Educate customers on the value and benefits of products and services offered.
• Identify customer trends and report insights to appropriate partners.

Skills

Bilingual

Customer service

MS Office

Internet knowledge

Multitasking

Verbal communication

Written communication

Interpersonal skills

Job description

VSP Vision is hiring a Customer Support Representative to answer inquiries from members, clients, providers, and partners. The role requires bilingual ability, strong communication, and the capacity to work a variety of shifts (including weekends) in a fast-paced environment.

Responsibilities include resolving issues, educating customers on products and services, and collaborating with multiple teams to ensure accurate, timely support. Knowledge of internet and MS Office is advantageous.