French-English Customer Support Specialist

Eyefinity, Inc.; United States; À distance; USD 36 000 - 52 000; Plein temps

Résumé du poste

VSP Vision is seeking a Customer Support Representative to address inquiries from members, clients, providers, and partners across phone, email, and in-person channels. You will work under general supervision to resolve issues, educate customers on products and services, and ensure accurate documentation of interactions.

The role requires 1-2 years of customer service experience, bilingual fluency in two languages, and the ability to handle multiple software programs while maintaining high

Qualifications

• 1-2 years of customer service experience handling moderate to complex inquiries.
• Fluent in two languages.
• Proficient with multiple software programs including MS Office.

Responsabilités

• Respond to customer inquiries via phone, email, and in person across various channels.
• Educate customers about products, services, and solutions and provide effective issue resolution.
• Document communications clearly and escalate when needed; identify trends and communicate with partners.

Connaissances

Customer service

Bilingual

MS Office

Internet knowledge

Verbal communication

Description du poste

VSP Vision is seeking a Customer Support Representative to address inquiries from members, clients, providers, and partners across phone, email, and in-person channels. You will work under general supervision to resolve issues, educate customers on products and services, and ensure accurate documentation of interactions.

The role requires 1-2 years of customer service experience, bilingual fluency in two languages, and the ability to handle multiple software programs while maintaining high