French Bilingual Customer Service Representative (Remote)

TEKsystems; Boston (MA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth options

Life Insurance

Job summary

TEKsystems seeks a Remote Bilingual French Customer Service Representative to support insurance-related inquiries for auto loans and leases. This full-time, contract-to-hire role focuses on information delivery, issue resolution, and accurate customer records, with a strong emphasis on phone-based service.

Responsibilities include high-volume calls, documenting interactions, and ensuring compliance with standards while delivering a positive customer experience.

Qualifications

• Fluent in French and English, written and spoken.
• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Typing speed of at least 30 words per minute.
• Strong communication and problem-solving skills.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Assist customers with insurance-related questions and documentation.
• Verify policy information with providers and obtain required documents.
• Explain insurance requirements and next steps to customers.
• Document interactions accurately in internal systems.
• Follow procedures and quality standards while meeting performance targets.
• Maintain a positive, professional customer experience on every call.

Skills

Fluent French

Fluent English

Education

High school diploma

Tools

CRM software

Job description

Remote Bilingual French Customer Service Representative

Location: 100% Remote

Job Type: 3+ Month Contract-to-Hire

Schedule: Full-Time

About The Opportunity

We are seeking a Bilingual French Customer Service Representative to join a remote customer support team. In this role, you will assist customers with insurance-related questions and documentation associated with auto loans and leases. This position is focused on providing information, resolving issues, and ensuring customer records remain accurate and up to date.

This is an excellent opportunity for individuals who enjoy helping customers, thrive in a fast-paced environment, and are comfortable spending much of their day on the phone.

This role does not involve sales or collections.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls throughout the day.
• Assist customers in resolving insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns.
• Contact insurance providers to verify policy information and obtain required documentation.
• Clearly explain insurance requirements and next steps to customers.
• Accurately document customer interactions and updates within internal systems.
• Leave professional, scripted messages when customers or insurance representatives are unavailable.
• Follow established procedures, compliance guidelines, and quality standards.
• Meet productivity, attendance, and performance expectations.
• Maintain a positive, professional customer experience on every interaction.

Required Qualifications

• Fluent in both French and English (written and verbal).
• High school diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Ability to type at least 30 words per minute.
• Strong communication and problem-solving skills.
• Comfortable spending the majority of the workday on the phone.
• Ability to work independently in a remote environment.
• Positive attitude and professional phone presence.
• Stable work history.

Job experience categories: Call center, Retail, Hospitality/restaurant, Office support, Data entry, Other customer-facing environments.

Preferred Qualifications

• Previous call center experience.
• Experience handling a high volume of calls.
• Customer support or customer service background.
• Experience working with CRM or web-based systems.
• Financial services or insurance industry experience.
• Experience working with scripts and performance metrics.

Training

• Classroom-style instruction
• System training
• Job shadowing
• Supervised call handling
• Ongoing coaching and support

Candidates must successfully complete a training assessment to transition into their assigned schedule.

Training Schedule: Monday through Friday, 8:30 AM to 5:00 PM CST

Available Schedules

• Monday through Friday: 10:30 AM to 7:00 PM CST
• Tuesday through Friday: 10:30 AM to 7:00 PM CST, and Saturday: 7:00 AM to 4:00 PM CST

Job Type & Location

This is a Contract to Hire position based out of Boston, MA.

Pay And Benefits

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.