Freight Operations Specialist: Agent Support & Carrier Relations

Jobtome; Skokie (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Commissions & incentives

Job summary

Challenger Motor Freight is seeking an experienced Agent Operations Specialist to support day-to-day operations for independent freight agents in Chicago. You will handle order entry, track and trace, and carrier communications to ensure timely, accurate shipments.

Based in an on-site, permanent role, you will work 8:00am–4:30pm with potential commissions and incentives. You will collaborate across teams, ensure compliance, and use TMS/Synergize to manage loads and performance.

Qualifications

• 3 years’ prior work experience in a freight brokerage with truckload and drayage operations.
• Proven short-notice carrier sourcing across regions, including flatbed and OOG.
• Experience using and updating TMS and Excel/Google Sheets.

Responsibilities

• Enter and update loads accurately in TMW. Confirm pickup and delivery details and ensure all shipment data is complete and accurate.
• Act as an day-to-day extension of the agent's team by communicating with their customers as needed.
• Utilize load boards and carrier base to source capacity, negotiate rates and manage carrier relationships.
• Ensure all customer and carrier documentation is collected, uploaded, and maintained accurately. Track charges and ensure billing readiness.
• Utilize internal systems (TMS, Synergize) to track, manage, and document shipments. Generate reports.
• Provide coverage for Agent Support and Carrier Set Up when required.

Skills

Freight brokerage

Load board sourcing

TMS proficiency

Excel/Sheets

Customer service

Communication

Attention to detail

Multitasking

Tools

TMW

Synergize

Excel

Job description

Challenger Motor Freight is seeking an experienced Agent Operations Specialist to support day-to-day operations for independent freight agents in Chicago. You will handle order entry, track and trace, and carrier communications to ensure timely, accurate shipments.

Based in an on-site, permanent role, you will work 8:00am–4:30pm with potential commissions and incentives. You will collaborate across teams, ensure compliance, and use TMS/Synergize to manage loads and performance.