Senior Freight Operations & Carrier Relations Specialist

Jobtome; Oak Park (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Challenger Motor Freight is seeking an Agent Operations Specialist to support day‑to‑day operations for independent freight agents. You’ll handle order entry, track and trace, carrier communications, and issue resolution in a team‑oriented, on‑site environment.

With 3 years in freight brokerage, you’ll leverage TMS and Excel/Sheets, coordinate with customers and carriers, and ensure data accuracy while upholding compliance.

Qualifications

• 3 years’ prior work experience in a freight brokerage with truckload and drayage operations.
• Working knowledge of port and rail drayage: appointments, chassis, per diem/demurrage, and related charges.
• Proven short‑notice carrier sourcing across regions, including flatbed and OOG.
• Experience using and updating TMS and Excel/Google Sheets.

Responsibilities

• Order Management: enter and update loads in TMW; confirm pickup/delivery details; keep shipment data accurate.
• Customer Service Support: communicate with customers, provide updates, respond to inquiries, and escalate as needed.
• Carrier Procurement & Relationship Management: source capacity, negotiate rates, manage relationships, assign carriers.
• Documentation & Compliance: collect and maintain documentation; track charges and billing readiness.
• Systems & Reporting: use TMS/Synergize to track shipments and generate reports when requested.
• Back Up Agent Support and Logistics: cover Agent Support and Carrier Setup when required.

Skills

Collaboration

Independent work

Attention to detail

Deadline oriented

Verbal communication

Professional writing

Customer service

Relationship building

Interpersonal skills

Well-organized

Proactive attitude

Job description

Challenger Motor Freight is seeking an Agent Operations Specialist to support day‑to‑day operations for independent freight agents. You’ll handle order entry, track and trace, carrier communications, and issue resolution in a team‑oriented, on‑site environment.

With 3 years in freight brokerage, you’ll leverage TMS and Excel/Sheets, coordinate with customers and carriers, and ensure data accuracy while upholding compliance.