Freight Forwarder, Aerospace, Boston, Boston

DSV - Global Transport and Logistics; Boston (MA); On-site; USD 30,307 - 40,983; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with up to 5% company match

Paid time off and holidays

Job summary

DSV - Global Transport and Logistics is seeking a Freight Forwarder (Aerospace) in Boston, MA. The ideal candidate will be responsible for processing shipment transactions and providing proactive customer service. This role requires strong mathematical skills, attention to detail, and excellent communication abilities. Compensation ranges from $22.00 to $29.75 hourly along with a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan with company match.

Qualifications

• Three years experience in a client-facing role.
• Familiarity with domestic and international geography.
• Extreme attention to detail, ability to predict and prevent issues.
• Ability to remain highly productive under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Provide proactive customer service for assigned accounts.
• Process high-volume import/export transactions including booking and billing.
• Monitor service quality and promote positive client relationships.
• Create quotations for individual shipments and manage client communications.
• Investigate and resolve client concerns proactively.

Skills

Excellent math skills

Geographic knowledge

Detail orientation

Strong communication

Ability to predict and prevent issues

Tools

MS Outlook

MS Excel

MS Word

CargoWise One

Job description

Job Summary

Freight Forwarder (Aerospace) – Full Time – USA, Boston, McClellan Hwy – Division: Air & Sea. The primary duty is to review and process shipment transactions for major accounts, provide proactive customer service, and serve as the primary contact for all parties concerning assigned account contracts. The role requires correct, cost‑efficient performance following company standards with independent judgment.

Duties and Responsibilities

• Promote positive relationships by ensuring timely, proactive customer service and monitoring service quality produced by the team.
• Receive, review, and process high‑volume and/or complex import and export transactions, including booking, billing, classification, processing data through the company’s system, and obtaining consular and other agency releases as appropriate.
• Check shipments in the warehouse to ensure shipping documents match actual shipments.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure hazardous material shipments are checked and processed in compliance with applicable regulations.
• Create quotations for individual shipments, estimating prices, selecting transportation companies, and setting profit margins.
• Review and monitor all Shipper Export Declaration rejections and requests for information from clients and government agencies.
• Communicate changes in domestic and foreign shipping regulations to clients, co‑workers, and third parties in a clear, concise, and timely manner.
• Identify transactions that require special handling, recommend process improvements, and implement resolutions within the assigned scope.
• Investigate and resolve client concerns proactively, monitoring team performance against company and client standards, and alert clients to potential issues.

Educational Background / Work Experience

• Three years experience in a client‑facing role.
• Familiarity with domestic and international geography.
• Extreme attention to detail, ability to predict and prevent issues.
• Ability to remain highly productive under pressure.
• Excellent written and verbal communication skills.

Skills & Competencies

• Mathematical Skills – Excellent math skills; capable of calculating freight measurements, weights, and converting to international units.
• Other Skills – Geographic knowledge, detail orientation, productivity under pressure, and strong communication.

Preferred Qualifications

• Freight forwarding experience.
• Prior use of CargoWise One.

Language Skills

• English – reading, writing, and verbal.

Computer Literacy

• Proficiency in MS Outlook, Excel, and Word.

Physical and Working Conditions

The role requires using hands to handle objects, tools, or controls, reaching with hands and arms, stooping, kneeling, or crouching; speaking or hearing; and using computer and telephone equipment. Vision requirements include both close and distance vision.

Compensation and Benefits

• Pay range: $22.00 – $29.75 hourly.
• Benefits: medical, prescription, dental, vision, life insurance; FSAs, HSAs (eligible); short‑ and long‑term disability coverage; 401(k) with up to 5% company match; paid time off and holidays; wellness and EAP resources.

Equal Opportunity Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. Special assistance or accommodations are available upon request.

Vacancy Status

DSV reserves the right to defer or close a vacancy at any time. Applicants will be contacted directly if selected for further consideration.