Freight & Customer Service Support Specialist

FedEx Freight; Des Plaines (IL); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Health, vision and dental insurance

401(k) retirement savings plan

Paid time off & holidays

Employee assistance program

Job summary

FedEx Freight in Des Plaines, IL is seeking a detail-oriented administrative associate to support daily freight operations. You will handle customer inquiries, prepare and verify documentation, and assist with scheduling, billing, and reporting.

The role emphasizes data entry, accuracy, and cross-functional communication with sales, operations, and service centers to ensure customer needs are met.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Typing/data entry skills.
• PC experience with the ability to learn required computer systems/programs.

Responsibilities

• Perform administrative/clerical functions (files, mail, data entry).
• Verify and complete required documentation and reports.
• Provide information to customers, determine pick-up/delivery needs, sell services.
• Enter freight shipment information, status shipments, generate freight bills.
• Administer freight pick-up process.
• Assist customers via phone, e-mail and/or fax with inquiries (tracking, quotes, billing).
• Make freight delivery appointments.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and other departments to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance.

Skills

Customer service

Phone/interpersonal skills

Data entry

Time management

Multitasking

Written/Verbal communication

Attention to detail

Independence

Team collaboration

Confidential information handling

Education

High school diploma or GED

Job description

FedEx Freight in Des Plaines, IL is seeking a detail-oriented administrative associate to support daily freight operations. You will handle customer inquiries, prepare and verify documentation, and assist with scheduling, billing, and reporting.

The role emphasizes data entry, accuracy, and cross-functional communication with sales, operations, and service centers to ensure customer needs are met.