Freight Customer Experience Specialist

Dormont Manufacturing Co; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Paid time off

Paid maternity leave

Paid parental leave

Six paid holidays annually

Job summary

Dormont Manufacturing Co is currently seeking a Customer Experience Representative to join our Customer Service team in Pittsburgh, Pennsylvania. This full-time position is responsible for executing customer freight orders, promoting positive relationships, and ensuring customer satisfaction.

The ideal candidate possesses a high school diploma or GED, with up to 1-2 years of experience in customer service or a Bachelor’s degree. Key responsibilities include engaging with customers and optimizing service delivery.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience.
• Bachelor’s Degree preferred.

Responsibilities

• Engage with customers to enhance relationships and maximize freight potential.
• Monitor on-time delivery and customer satisfaction.
• Proactively communicate with customers and resolve issues.

Skills

Customer Service

Sales

Communication

Problem Solving

Time Management

Education

High School Diploma/GED or Bachelor's Degree

Job description

Dormont Manufacturing Co is currently seeking a Customer Experience Representative to join our Customer Service team in Pittsburgh, Pennsylvania. This full-time position is responsible for executing customer freight orders, promoting positive relationships, and ensuring customer satisfaction.

The ideal candidate possesses a high school diploma or GED, with up to 1-2 years of experience in customer service or a Bachelor’s degree. Key responsibilities include engaging with customers and optimizing service delivery.