Freight Center Support Specialist

FedEx Freight; Boise (ID); On-site; USD 26,174 - 34,440; Full time

Job summary

FedEx Freight is seeking an administrative/customer service professional to support daily service-center operations. responsibilities include handling documentation, customer inquiries, data entry, scheduling, and coordinating with sales and operations.

The role involves fast-paced teamwork in an office/dock environment, with a starting pay of $19.23 per hour and variety of clerical duties to ensure efficient freight handling.

Qualifications

• Requires high school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services, and providing potential leads to sales.
• Enter freight shipment information into the computer system to include, but not limited to, updating shipment status, generating freight bills and correcting freight bills.
• Administer freight pick-up process, as required.
• Assist customers via phone, e-mail and/or fax in all inquiries, including tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions.
• Make freight delivery appointments, as required.
• Review drivers’ Hours-of-Service logs to ensure accuracy, and report discrepancies to appropriate leadership.
• Assist city operations, including checking-in drivers and processing related documentation, coordinating drop-off situations and driver collections.
• Communicate with sales, operations and other service centers and/or departments to ensure customer needs are achieved and all issues are resolved.
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittances to customers, as required.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as required.

Skills

Phone skills

Data entry

Customer service

Time management

Multi-tasking

Education

High school diploma or GED

Tools

General office equipment

Job description

FedEx Freight is seeking an administrative/customer service professional to support daily service-center operations. responsibilities include handling documentation, customer inquiries, data entry, scheduling, and coordinating with sales and operations.

The role involves fast-paced teamwork in an office/dock environment, with a starting pay of $19.23 per hour and variety of clerical duties to ensure efficient freight handling.