Freight Brokerage Strategic Account Manager

Ryder System, Inc.; Charlotte (NC); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Freight Brokerage Strategic Account Manager to oversee a portfolio of new and existing customers. You will develop a carrier coverage strategy, engage cross-functional teams, and build a network of service providers to strengthen customer relationships.

Responsibilities include mentoring SMAs, negotiating rates to meet margins, and ensuring timely load planning and dispatch. The role requires leadership, strong communication, and a customer-focused approach.

Qualifications

• Bachelor's degree in business or logistics required.
• H.S. Diploma/GED required.
• MS Office proficiency (Outlook, Excel, Word, PowerPoint) intermediate.
• Travel 1-10% may be required.

Responsibilities

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio.
• Mentor a small group of SMAs.
• Support carrier-related issues as needed.
• Tenders loads, creates loads, schedules, dispatches, tracks and communicates load statuses.
• Negotiate rates to ensure margins meet commission targets and account goals.
• Plan and schedule coverage for loads to meet customer timelines.

Skills

Communication skills

Relationship building

Customer service

Negotiation

Leadership

Time management

Multitasking

Independence

Team leadership

Staff development

Education

H.S. Diploma/GED

Bachelor's degree in business or logistics

Tools

MS Office

Job description

Summary

The Freight Brokerage Strategic Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's transportation coverage needs. Directly engage with cross functional teams as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

Essential Functions

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
• Leads small group of SMA's as a mentor
• Supports all parties with carrier related issues as needed
• Staffing performance management and development of SMAs to ensure established performance goals within the team
• Tenders accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
• Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
• Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period
• Continuous improvement in all segments of the business
• Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations
• Responsible for timely updating of load statuses to the TMS
• Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills, Required Demonstrates problem solving skills
• Required Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Required Demonstrates customer service skills
• Required Effective negotiation skills
• Required Competitive nature and the drive to contribute to winning culture
• Required Flexibility to operate and self-driven to excel in a fast-paced environment
• Required Detailed oriented with excellent follow-up practices
• Required Ability to work independently and as a member of a team
• Required Capable of multi-tasking, highly organized, with excellent time management skills
• Required Ability to lead/manage others
• Required Ability to inspire and develop staff

Qualifications

• H.S. Diploma/GED
• Required Bachelor's degree in business, Logistics, or related field of study
• Preferred 3 years or more in Business related experience
• Required MS Office (Outlook, Excel, Word, PowerPoint, etc) Intermediate
• Required Travel Yes, 1-10%

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Salaried
Minimum Pay Range: 55000
Maximum Pay Range: 55000

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Additional Information

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder Pay Transparency Policy.

Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act

Job Category Inside Sales