Dispatcher - Regional

Forward Air Corp.; Selma (TX); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Forward Air Corp. in Selma, TX is seeking a Dispatcher to coordinate day-to-day freight across local, regional, and national routes. You will dispatch company and independent contractor drivers, maintain data accuracy, and keep shipments visible with proactive communication.

The role requires strong customer service, adherence to SOPs, and reliable attendance in a 100% on-site setting. On-site work with standard daytime hours is expected.

Qualifications

• Education: High School Diploma or GED required.
• Strong customer service, communication, and organizational skills.
• Ability to follow processes and manage multiple priorities in a fast-paced dispatch environment.
• Basic problem-solving skills with sound judgment.
• Experience with dispatch or TMS systems preferred.

Responsibilities

• Coordinate and dispatch customer freight across local, regional, and long-haul routes.
• Dispatch company drivers and independent contractors per SOPs.
• Serve as primary driver contact via phone, in-cab tech, and email.
• Relay load instructions and document interactions in internal systems.
• Monitor shipment status and driver progress to ensure on-time pickups/deliveries.
• Maintain driver hours, availability, and performance records.
• Identify service disruptions and escalate to leadership.
• Provide routine customer updates and shipment status.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Attendance

Dispatch experience

TMS familiarity

Education

High School Diploma or GED

Tools

AS400

Dispatch systems

Windows/O365

Job description

• Locations 16911 Alamo Pkwy, Selma, TX, 78154, US


• Job Category Operations: Individual Contributors


• Job Category Logistics and Transportation


• Job Function Operations

Job Description

Compensation

• Base Pay: $22.00/ hour

Available Schedules

Schedule 1

• Monday: 7:00AM-4:30PM


• Tuesday: 7:00AM-4:30PM


• Thursday: 7:00AM-4:30PM


• Friday: 7:00AM-4:30PM


• Saturday: OFF


• Sunday: OFF
  

The Dispatcher - Regional supports day-to-day freight coordination across local, regional, and national OTR, and linehaul operations by scheduling, assigning, and tracking shipments. They are responsible for dispatching and supporting both company-employed drivers and independent contractor drivers, ensuring accurate data entry, shipment visibility, and consistent communication. They monitor freight movement across multiple route types, proactively communicating updates and escalating service issues when needed. They play a critical role in maintaining on-time freight movement, regulatory compliance, and a high level of driver and customer service.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems


• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines


• Serve as a primary point of contact for driver communications via phone, in-cab technology (e.g., Qualcomm), and email


• Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems


• Monitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance


• Track and maintain accurate records related to driver hours, availability, utilization, and performance


• Identify service disruptions, delays, or compliance concerns and elevate issues to leadership per SOPs


• Provide routine customer updates and shipment status information based on defined service expectations


• Coordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution


• Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts


• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction


• Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations


• Follow all department standard operating procedures (SOPs), safety guidelines, and regulatory requirements


• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required.


• Strong customer service, communication, and organizational skills


• Ability to follow established processes and manage multiple priorities in a fast-paced dispatch environment


• Basic problem-solving skills with sound judgment and willingness to elevate issues appropriately


• Comfort using dispatch, TMS, or fleet management systems; AS400 experience a plus


• Prior transportation, logistics, or dispatch experience preferred


• Demonstrated reliability, professionalism, and commitment to attendance and schedule requirements


• Demonstrated discretion and confidentiality in handling and protecting sensitive information


• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)


• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.


• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).


• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.


• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.


• Culture: A collaborative, transformation-driven, solutions-first environment full of \"can do\" attitude and \"will do\" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.


• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.


• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.


• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.


• Recruitment Fraud: We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General .