Freight Brokerage Manager

Infosoft, Inc.; Long Beach (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Infosoft Inc. is seeking an experienced Freight Brokerage Manager for onsite duties in Long Beach, CA. You will oversee long-haul freight brokerage operations, manage carrier relationships, and coordinate transportation activities to ensure timely service and profitability.

You will negotiate rates, manage accounts, use TMS/CRM systems, and support port-related transportation tasks while driving customer satisfaction and revenue growth.

Qualifications

• Minimum of 4 years of long-haul freight brokerage experience.
• Minimum of 5 years of drayage booking experience.
• At least 3 years of customer service in trucking or related industry.
• Knowledge of lane pricing, spot rates, contract rates and accessorial charges.
• Experience negotiating carrier rates and sourcing capacity.

Responsibilities

• Manage and maintain relationships with an assigned network of motor carriers.
• Quote spot and contract freight rates based on market conditions and lane data.
• Secure long-haul capacity through carrier networks and load boards (DAT, Truckstop).
• Negotiate carrier rates and manage shipment-level margins.
• Book, dispatch, and monitor long-haul and LTL shipments end-to-end.

Skills

Freight brokerage

Long-haul trucking

Drayage booking

Customer service

Rate negotiation

TMS/CRM proficiency

Excel skills

Account management

Problem solving

Communication

Tools

DAT/Truckstop

TMS systems

CRM platforms

Brokerage software

Job description

Compensation: $750K–$85K per year (with excellent benefits)

Job Requisition: PP000649

Location: Onsite - Long Beach, CA

We are seeking an experienced Freight Brokerage Manager to oversee freight brokerage activities, manage customer relationships, and coordinate transportation operations. This position focuses on long-haul (over-the-road) freight brokerage, drayage, and intermodal transportation.

The successful candidate will manage carrier relationships, secure transportation capacity, negotiate competitive freight rates, oversee shipment execution, and ensure customer satisfaction while maintaining targeted profit margins. The role also involves coordinating port-related transportation activities, managing account financials, and identifying opportunities to expand existing business and develop new customer relationships.

Freight Brokerage and Carrier Management

• Manage and maintain relationships with an assigned network of motor carriers.
• Obtain and quote spot and contract freight rates using market conditions, historical lane data, and carrier pricing.
• Identify and secure long-haul carrier capacity through established carrier networks and industry load boards, including DAT and Truckstop.
• Negotiate carrier rates and manage shipment-level profit margins to achieve financial targets.
• Prepare and issue rate confirmations, maintain broker-carrier agreements, and ensure accurate load documentation.
• Book, dispatch, and monitor long-haul truckload and less-than-truckload (LTL) shipments from pickup through final delivery.
• Coordinate high-volume shuttle transportation and door-to-door delivery operations.

Customer Account and Transportation Operations

• Serve as the primary contact for assigned customer accounts and maintain effective working relationships.
• Coordinate communications between customers, shippers, and motor carriers to ensure timely transportation services.
• Monitor container and shipment status, including responding to operational requirements outside regular business hours based on vessel arrivals, port gate schedules, and customer needs.
• Manage import and export delivery orders and coordinate associated transportation activities.
• Work closely with terminal operations, marine terminals, container depots, and rail ramps to support transportation requirements.
• Use transportation operating systems to enter orders, dispatch carriers, track shipments, and process customer invoices.
• Prepare shipping documentation, customs clearance paperwork, and insurance-related forms.
• Monitor shipment progress, delivery schedules, and transportation milestones, providing timely updates to customers and internal stakeholders.
• Coordinate storage and warehousing arrangements when required.
• Identify and resolve transportation disruptions, shipment delays, and service-related issues.

Account Financial Management and Business Development

• Manage billing, accounts payable, and accounts receivable activities for assigned customer accounts.
• Develop and implement customer retention strategies, monitor service satisfaction, and address customer concerns.
• Participate in selling transportation services and developing new customer relationships.
• Assist with preparing proposals, presentations, and other business development materials for prospective and existing customers.
• Prepare and distribute weekly productivity and operational performance reports.
• Communicate market trends, pricing developments, and customer and carrier feedback to support business planning and operational improvements.

Compliance and Process Improvement

• Support carrier qualification and compliance activities, ensuring adherence to applicable FMCSA regulations, insurance requirements, and transportation safety standards.
• Utilize Transportation Management Systems (TMS), Customer Relationship Management (CRM) platforms, and other logistics software to manage account operations.
• Identify opportunities to improve transportation processes, service delivery, and operational efficiency.
• Perform other related responsibilities as required to support business operations.

Required Qualifications

• Minimum of 4 years of long-haul (over-the-road) freight brokerage experience.
• Minimum of 5 years of drayage booking experience.
• At least 3 years of customer service and problem-solving experience within trucking, transportation, or a related industry.
• Working knowledge of long-haul truckload and LTL freight operations, including lane pricing, spot rates, contract rates, and accessorial charges.
• Demonstrated experience negotiating carrier rates and sourcing capacity through transportation load boards.
• Thorough understanding of intermodal transportation, including drayage operations, marine terminal procedures, and rail ramp operations.
• Full working knowledge of customer contracts and transportation service agreements.
• Advanced Microsoft Excel skills and proficiency in working with multiple computer applications.
• Strong organizational skills and the ability to manage competing priorities and meet deadlines.
• Excellent verbal and written communication, customer service, and negotiation skills.
• Strong attention to detail and commitment to accurate documentation and reporting.
• Ability to work effectively in a fast-paced transportation environment and resolve operational issues promptly.

Preferred Qualifications

• At least 2 years of billing or accounts receivable experience.