Freight Billing Analyst

TTE Texas TransEastern; Pasadena (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

TTE Texas TransEastern in Pasadena, TX is seeking a detail-oriented Freight Billing Analyst to join the team. The role is based in Pasadena, TX with a Sunday to Thursday, 8AM to 5PM schedule.

You will input freight invoicing data, maintain high-volume invoicing, and respond to inquiries with accuracy and professionalism. Ideal candidates have a high school diploma, at least 1 year in customer service, strong data-entry skills (30 wpm), and proficiency in Excel and Outlook.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year customer service experience.
• Excellent and precise data entry and typing skills (minimum 30 words per minute).
• Must be good with numbers.
• Proficient in Microsoft Excel and Microsoft Outlook.
• Excellent written and verbal communication skills.

Responsibilities

• Input customer freight invoicing data into databases.
• Maintain 150–200 freight invoices billed per day.
• Respond to customer inquiries by phone and email.
• Resolve customer issues and escalate as needed.
• Collaborate with team to improve data entry processes and customer service protocols.
• Maintain confidentiality and security of all customer information.
• Provide updates to Billing Supervisor and team lead as needed.

Skills

Data entry

Typing 30 wpm

Customer service

Attention to detail

Communication

Multitasking

Organizational skills

Note taking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Job description

We are seeking a detail-oriented and dedicated individual to join our team as a Freight Billing Analys t. This position is located in Pasadena, TX .

SUNDAY to THURSDAY schedule, 8AM to 5PM

Duties/Responsibilities:

• Accurately input customer freight invoicing data and other relevant information into our databases
• Maintain a minimum count of 150 - 200 freight invoices billed per day
• Respond to customer inquiries via phone and email in a friendly and professional manner
• Resolve customer issues promptly and effectively, escalating complex cases as needed
• Collaborate with team members to improve data entry processes and customer service protocols
• Maintain confidentiality and security of all customer information
• Resolves minor processing problems; seeking assistance from supervisor or other appropriate staff for issues beyond immediate expertise
• Keep team lead updated about tasks that cannot be completed, trouble tickets, or any issues that occur in general on a daily basis
• Help with other team tasks that may be behind or at risk of falling behind after your own tasks have been completed for the day
• Notify team lead of upcoming days/time off so that they may ensure tasks are taken care of accordingly
• Ask team lead questions on tasks you are unsure of how to do correctly and make good quality notes for yourself to ensure tasks are done correctly going forward
• Provide updates on all assigned tasks directly to the Billing Supervisor when the team's lead is out of office and not working
• Provide Billing Supervisor with a "Shift Summary" of tasks done and amount of orders billed during working hours daily.
• Performs other related duties, as assigned

Skills and Qualifications:

• High school diploma or equivalent required
• Minimum (1) year customer service experience
• Excellent and precise data entry and typing skills (minimum 30 words per minute)
• Must be good with numbers
• Proficient in Microsoft Excel and Microsoft Outlook
• Excellent written and verbal communication skills
• Strong customer service, interpersonal and relationship building skills
• Detailed active listening and comprehension skills
• Ability to take strong notes and retain information
• Good organizational skills and attention to detail
• Ability to multitask and manage time efficiently
• Ability to meet deadlines on a daily basis
• Ability to work calmly under pressure
• Ability to work through multiple computer screens
• Must be okay with making phone calls
• High level of trust and integrity
• Excellent English language skills with grammatical knowledge and etiquette
• Displays professionalism in demeanor, language, and appearance
• Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation
• Knowledgeable with Adobe Acrobat
• Knowledge of the oil and gas industry a plus
• Experience with dispatching software a plus