Free People Wholesale Intern

URBN Urban Outfitters, Inc.; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Generous employee discounts

Retirement savings

Much more

Job summary

URBN Inc. invites applications for a Wholesale Intern at Free People in New York City. You will assist with order management, customer requests, and cross-functional coordination, aiming to enhance service levels and meet deadlines for wholesale accounts.

The role emphasizes strong customer service, professional communication, and teamwork within a creative retail environment, with a paid summer internship program and exposure to leadership.

Qualifications

• Proven excellence in retail customer service and advocacy.
• Clear and proactive communication with internal teams and customers.
• Ability to lead and collaborate within cross-functional groups.

Responsibilities

• Enter orders timely and accurately to meet customer requests.
• Complete order maintenance on open orders for existing and new accounts.
• Lead cross-functional communication with Credit, Customer Service, Transport and Fulfillment.
• Manage flow of orders via allocations to US/UK fulfillment centers.
• Assist with new account setups in ERP and B2B systems.
• Support team during high workload periods and end-of-month processes.
• Perform other duties as assigned.

Skills

Retail customer service

Strong communicator

Team leadership

Professional collaboration

Education

Associate's or Bachelor's Degree in Fashion, Business, or related field

Job description

Role Summary

Free People is looking for a Wholesale Intern to join us for the Summer in New York City. The Wholesale Intern will help in providing exceptional customer service and be responsible for meeting deadlines, assisting with customer requests, and using flexible/creative approaches to improve business.

About the Summer Internship Program: Each summer, URBN Inc. welcomes candidates from across the country to immerse themselves within various teams across our portfolio of brands and gain hands‑on learning experience in the area of business they choose to pursue. Our paid internship program also offers a summer full of internfocused events, including exposure to senior leadership through small‑group settings, insight into company initiatives, off-site field trips, and, for those who qualify, the opportunity to interview for a full‑time position. See for yourself what our past and present interns are up to @urbncareers!The URBN 2027 Summer Internship Program will run from 6/7 through 8/13 at our Home Office in Philadelphia, PA.

Role Responsibilities

Order Management

• Enter orders timely and accurately to ensure orders are sent to the fulfillment center in time to meet the customer’s request.
• Complete Order Maintenance on open orders for existing and new accounts.
• Lead cross‑functional team communication with the Credit, Customer Service, Transportation and Fulfillment Center in preparation for allocations.
• Manage flow of orders via allocations to Free People’s fulfillment centers in the US and UK. Ensure customer needs are balanced with maximizing sales.
• Assist with new account set ups and ensure all new accounts are set up accurately in our ERP and B2B systems.

General

• Support team members in other areas of responsibility during heavy workflow periods such as end of month and order entry post wholesale shows.

• Other duties as assigned

Role Qualifications

• Demonstrated excellence inretail customer service and advocacy
• Strong communicator: proactive, effective, and positive

• Excellent team leadership, as measured by positive feedback from internal partners and customers
• Professional and respectful with all internal teams and external customers
• Associate's or Bachelor's Degree in Fashion, Business, or a related field a plus but not required.

Project Requirement

In addition to your application and resume, to be considered for this role please submit a Trend Concept Board (8.5 X 11 PDF format is preferred)·Once you complete your project, please upload it to the additional documents section in the application process.

Create a concept board with 3 – 5 fashion trends you see emerging for the Free People customer in Fall 2027.

• Pull imagery from blogs, Pinterest, Instagram, runway, etc. to show your point of view – merchandisers, make it into a story!
• We are looking for forward thinkers showing future inspirational trends that move beyond where we are currently or wherewe have been!

This is the creative part of the application- so have fun with it!

The Perks

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings
• Much more

For additional information visit www.urbn.com/work-with-us/benefits.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non‑discrimination and anti‑harassment policies, we offer anti‑harassment training to managers and employees.