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Free People Assistant Store Manager

Free People

Houston (TX)

On-site

USD 125,000 - 150,000

Full time

11 days ago

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Job summary

An established industry player is seeking an Assistant Store Manager to enhance the customer experience and support store operations. This role emphasizes leadership, teamwork, and a commitment to fostering an engaging environment. You'll be instrumental in driving sales initiatives, managing team performance, and ensuring operational excellence. If you have a passion for retail and a love for creating memorable customer interactions, this opportunity is perfect for you. Join a company that values inclusivity and personal growth while enjoying comprehensive benefits and a collaborative work culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Employee Discounts

Retirement Savings

Qualifications

1+ years of store leadership experience.
Ability to work flexible hours including nights and weekends.

Responsibilities

Support store operations and visual needs.
Guide the team to prioritize customer service.

Skills

Customer Service

Team Leadership

Visual Merchandising

Sales Strategies

Education

High School Diploma

Retail Management Experience

Tools

MPOS

POS Systems

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This position is located at 801 Town and Country Blvd, Houston, Texas, 77024 United States

Role Summary

The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities

Brand Experience

Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications

Leadership + Team management

Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability
Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection

Visual + Business Operations

Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager
Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth

Role Qualifications

Love for the FP brand
1+ years store leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

Pay Range

Starting from USD $21.00/Hr.

Free People Wage Transparency

To view information related to various state-specific wage transparency laws, click here . Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
General Business, Management, and Customer Service
Industries
Retail, Retail Apparel and Fashion, and Consumer Services

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