Fredericksburg, TX CFT - Cross Functional Rep - Full-Time

H-E-B; Fredericksburg (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

A leading grocery chain in Fredericksburg, TX, is looking for a full-time Cross Functional Representative. In this role, you will provide exceptional customer service, assist in various departments, and ensure compliance with food safety regulations. The ideal candidate should have a high school diploma and at least 6 months of experience in a retail environment. Strong interpersonal skills are essential for this entry-level position, with opportunities for growth and employee ownership in the company.

Qualifications

• Must be at least 18 years old.
• 6+ months of experience in retail operations.
• Ability to work a flexible schedule across multiple departments.

Responsibilities

• Provide general customer service and assist with product selection.
• Perform duties in multiple departments including packaging and stocking.
• Ensure compliance with food safety and sanitation.

Skills

Customer service

Interpersonal skills

Verbal communication

Adaptability

Suggestive selling

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Fredericksburg, TX CFT - Cross Functional Rep - Full-Time

Overview: Would you rather do something different every day? H‑E‑B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

Responsibilities

As a Cross‑Functional Representative, you will:

• Provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.
• Once eligible, become an Owner in the company, demonstrating commitment, hard work, and focus on quality and Customer service.
• Encourage the ‘Partner‑owned’ culture by driving innovation, growth, and success that make H‑E‑B the greatest omnichannel retailer.
• Actively seek a HEART FOR PEOPLE commitment, a HEAD FOR BUSINESS sense, and a PASSION FOR RESULTS initiative.

Customer Service / Sales / Stocking

• Provide excellent customer service; answer questions regarding products, take orders, and assist with product selection.
• Use suggestive selling techniques to meet customer needs and build department sales.
• Make regular product announcements to inform customers.
• Work a flexible schedule to accommodate shifts of different departments.
• Perform duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Carry out stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total store.
• Build, stock, and maintain displays and fixtures.
• Assist with inventory control; load, unload, and move product.
• Slices, packages, labels, rotates, merchandises, culls, and prices product.
• Gain knowledge of multiple departments and apply understanding of processes and policies.
• Comply with store and department SOPs, policies, and applicable laws.
• When not performing cross‑functional duties, work as a Checker for the Service cross‑functional team.

Food Safety / Sanitation

• Ensure compliance with departmental and store SOPs for food safety and sanitation.
• Properly operate and maintain all equipment.
• Clean and sanitize sales floor, display cases, prep areas, and equipment.

Physical Requirements by Department

Bakery

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, reach at shoulder, bend.
• Occasionally: sit, reach overhead, knee, floor; stoop, squat, crouch, kneel; stair climb; pivot; twist; push/pull with arms; pinch; fine motor movements.
• Occasionally exposed to wet, cold, hot conditions; loud noise.
• Lift 50 lbs; manage in excess of 70 lbs.

Dairy / Frozen / Grocery / Market

• Constantly: reach at waist, grasp.
• Frequently: stand, walk; occasionally reach overhead, shoulder, knee, floor; bend; stoop; squat; crouch; kneel; stair climb; pivot; twist; push/pull; pinch; fine motor movements.
• Occasionally exposed to wet, cold conditions; loud noise.
• Ability to lift up to 85 lbs (varies by department): dairy 40‑lbs limit, frozen 60‑lbs, grocery 50‑lbs, market 40‑lbs.

Deli

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, stoop.
• Occasionally: reach overhead, shoulder, knee, floor; bend; squat; crouch; kneel; stair climb; pivot; twist; push/pull; pinch; fine motor movements.
• Occasionally exposed to wet, cold, hot conditions; loud noise.
• Lift 55 lbs; manage in excess of 65 lbs.

Cosmetics / Drugstore / General Merchandise

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: reach overhead, shoulder, knee, floor; bend; stoop; squat; crouch; kneel; stair climb; pivot; twist; push/pull; pinch; fine motor movements.
• Occasionally exposed to wet conditions, loud noise, ambient temperatures.
• Lift limits: cosmetics 45 lbs; drugstore 15 lbs; GM 50 lbs.

Floral

• Constantly: reach at waist, grasp.
• Frequently: stand, walk; frequently exposed to cold conditions.
• Occasionally: reach overhead, shoulder, knee, floor; bend; stoop; squat; crouch; kneel; stair or ladder climb; pivot; twist; push/pull; pinch; fine motor movements.
• Occasionally exposed to wet, cold, hot conditions; loud noise.
• Lift 55 lbs; manage in excess of 45 lbs.

Gas Station

• Constantly: sit, reach at waist.
• Frequently: grasp.
• Occasionally: stand, walk; reach overhead, shoulder, knee, floor; bend; stoop; squat; crouch; kneel; stair climb; pivot; twist; push/pull; pinch; fine motor movements.
• Lift 40 lbs; manage in excess of 40 lbs.

Produce

• Constantly: reach overhead, shoulder, waist; pivot; grasp.
• Frequently: walk; reach knee, floor; stoop; squat; twist; push/pull; pinch; fine motor movements.
• Occasionally: stand; bend; crouch; kneel; stair climb.
• Occasionally exposed to wet, cold, hot conditions; loud noise.
• Lift 60 lbs; manage in excess of 75 lbs.

Seafood

• Constantly: reach at waist.
• Frequently: stand, walk; pivot; push/pull; grasp.
• Frequently exposed to wet and cold.
• Occasionally: reach overhead, shoulder, knee, floor; bend; stoop; squat; crouch; kneel; stair climb; twist; pinch; fine motor movements; cervical flexion.
• Occasionally exposed to hot conditions; loud noise; ambient temperatures.
• Lift 50 lbs; manage in excess of 25 lbs.

Service

• Constantly: stand, walk; reach waist; grasp.
• Occasionally: reach overhead, shoulder, knee, floor; bend; stoop; squat; crouch; kneel; stair climb; pivot; twist; push/pull; pinch; fine motor movements.
• Occasionally exposed to cold, hot, loud noises; ambient temperatures; wet conditions.
• Lift 50 lbs; manage in excess of 30 lbs.

Shelf Edge

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: sit; reach overhead, shoulder; knee; floor; bend; stoop; squat; crouch; kneel; stair climb; pivot; twist; push/pull; pinch; fine motor movements.
• Occasionally exposed to cold, hot, loud noises; ambient temperatures; wet conditions.
• Lift 50 lbs; manage in excess of 65 lbs.
• Typical effort: Constantly – 5.5+ hours per 8‑hour day; Frequently – 2.5–5.5 hours per 8‑hour day; Occasionally – 0–2.5 hours per 8‑hour day.

Qualifications & Background

• Minimum age 18 (mandatory).
• High school diploma or equivalent.
• 6+ months of experience in H‑E‑B store operations.
• Completion of Company Orientation and Safety Training.
• Knowledge of computer systems (Symbol, ACR, label machine).
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication and reading skills.
• Ability to adapt to performing a wide range of duties across multiple departments.
• Ability to work autonomously and independently.
• Function in a fast‑paced retail environment requiring detailed and precise tasks.
• Work with customers, staying attentive to their needs.
• Work flexible schedules to accommodate differing department shifts.
• Proficiency in suggestive selling and product knowledge.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Retail

Additional Information

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