Allen Deli - Food Service Rep - Part-Time

H-E-B; Allen (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading supermarket chain in Texas is seeking a Food Service Representative to join its team. The ideal candidate will provide exceptional customer service while preparing, packaging, and merchandising fresh products. Responsibilities include maintaining food safety standards and supporting customers with their selections. A high school diploma and strong communication skills are required. This role offers an opportunity to work in a dynamic and supportive environment where partnership and dedication are highly valued.

Qualifications

• Commitment to provide superior customer service.
• Ability to work in a fast-paced environment.
• Knowledge of food safety and sanitation.

Responsibilities

• Prepare, package, and merchandise fresh products daily.
• Maintain food safety and sanitation standards.
• Assist customers and provide product information.

Skills

Communication and interpersonal skills

Strong customer service skills

Planning and organizing skills

Education

High school diploma or equivalent

Tools

Knowledge of computer systems and equipment

Job description

H‑E‑B needs energetic and motivated Partners willing to work hard and have fun while making our customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first.

Responsibilities

As a Food Service Representative, you’ll provide a well‑stocked, well‑maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards. Once eligible, you’ll become an owner in the company, so we’re looking for commitment, hard work, and a focus on quality and customer service. ‘Partner‑owned’ means our most important resources—people—drive the innovation, growth, and success that make H‑E‑B the greatest omnichannel retailing company.

Do You Have a

• Heart for People… commitment to work hard to make sure people come first?
• Head for Business… a strong sense of how what you do affects our customers and our success?
• Passion for Results… initiative to step up and do what needs doing?

We Are Looking For

• High school diploma
• Communication and interpersonal skills; ability to work in a fast‑paced environment

Customer Service

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

Food Service / Production

• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes)

Sales

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H‑E‑B food safety and sanitation standards
• Complies with department / store operating procedures

Bakery Additional Department‑Specific Responsibilities

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

Deli

• Takes care of service counter customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for customer pickup
• Performs all sanitation and maintenance tasks for deli slicers

Prepared Foods

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops food in preparation for chef

What is Your Background?

• Minimum age 18 (mandatory)
• High school diploma, or equivalent
• Completion of company orientation, and food safety and sanitation training upon hire

Do You Have What It Takes to Be a Fit as an H‑E‑B Food Service Representative?

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Can You Function in a Fast‑Paced, Retail Environment, in Detailed and Precise Tasks, and Work with Customers, Staying Attentive to Their Needs?

Bakery

• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Deli

• Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5–5.5 hours per 8‑hour day; Occasionally: 0–2.5 hours per 8‑hour day
• It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.