Victoria 02 Service - Cross Functional Rep - Part-Time

H.E.B.; Victoria (TX); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Cross-Functional Representatives. In this dynamic role, you'll engage with customers, providing exceptional service while working across various departments. Your commitment to quality and teamwork will be key as you assist in stocking, product selection, and maintaining high standards of food safety. This position offers the chance to grow within a supportive and vibrant community where your contributions truly matter. If you're ready to take on a variety of tasks in a fast-paced retail environment, this is the perfect opportunity for you!

Qualifications

• Minimum age 18 and a high school diploma or equivalent required.
• 6+ months of experience in H-E-B Store operations preferred.

Responsibilities

• Provide excellent customer service and assist with product selection.
• Perform stocking, replenishment, and maintain displays in multiple departments.
• Ensure compliance with food safety and sanitation standards.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Adaptability

Education

High school diploma

Tools

Computer systems (Symbol, ACR, label machine)

Job description

Responsibilities

Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
- HEART FOR PEOPLE... commitment to provide superior Customer Service?
- HEAD FOR BUSINESS... a strong sense of how what you do affects Customers and our success?
- PASSION FOR RESULTS... initiative to step up and do what needs doing, with an eye for detail?

We are looking for:

1. a high school diploma; some H-E-B experience
2. customer service and interpersonal skills

What is the work?
Customer Service / Sales / Stocking:

1. Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection.
2. Uses suggestive selling techniques to meet customer needs and build department sales.
3. May make regular product announcements to inform customers.
4. Works a flexible schedule to accommodate shifts of different departments.
5. Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
6. Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total Store, in multiple departments.
7. Builds, stocks, and maintains displays and fixtures.
8. Assists with inventory control; loads, unloads, and moves product.
9. Slices, packages, labels, rotates, merchandises, culls, and prices product.
10. Gains knowledge of multiple departments; applies understanding of processes / policies.
11. Complies with Store and department SOPs, policies, and applicable laws.
12. For the Service cross-functional team, works as a Checker when not performing Cross-Functional duties.

Food Safety / Sanitation:

1. Ensures compliance with departmental / Store SOPs for food safety and sanitation.
2. Properly operates and maintains all equipment.
3. Cleans / sanitizes sales floor, display cases, prep areas, and equipment.

What is your background?

1. Minimum age 18 (mandatory).
2. High school diploma, or equivalent.
3. 6+ months of experience in H-E-B Store operations.
4. Completion of Company Orientation and Safety Training.

Do you have what it takes to be a fit as an H-E-B Cross-Functional Representative?

1. Knowledge of computer systems (Symbol, ACR, label machine).
2. Customer service and interpersonal skills.
3. Verbal / written communication and reading skills.
4. Ability to adapt to performing a wide range of duties across multiple departments.
5. Ability to work autonomously.

Can you...

1. Function in a fast-paced, retail environment, requiring detailed and precise tasks.
2. Work with Customers, staying attentive to their needs.
3. Work flexible schedules to accommodate differing department shifts.

Physical Requirements:

1. Bakery: Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.
2. Dairy / Frozen / Grocery / Market: Demonstrate the ability to lift 40-60 lbs, and manage in excess of 75-85 lbs.
3. Deli: Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
4. Cosmetics / Drugstore / General Merchandise: Demonstrate the ability to lift 15-50 lbs, and manage in excess of 15-45 lbs.
5. Floral: Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs.
6. Gas Station: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs.
7. Produce: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs.
8. Seafood: Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs.
9. Service: Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs.
10. Shelf Edge: Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs.

Note: It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.