Fraud Verification Specialist

FIS Management Services LLC; Milwaukee (WI); Hybrid; USD 23,000 - 28,000; Full time

Job summary

FIS in Milwaukee seeks a customer service specialist for the Fraud team within Customer Interaction Management. You will handle phone inquiries about banking activity, verify transactions on credit, debit, and prepaid cards, and contribute to fraud prevention efforts.

Training runs for four weeks with a fixed 8:00–16:45 CST schedule; after training, shifts include 7:00–midnight hours with non-consecutive days.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience preferred.
• Prior call center experience helpful; banking experience a plus.

Responsibilities

• Respond to consumer inquiries by phone regarding banking activities.
• Verify activity on credit, debit, and prepaid accounts.
• Meet quality, schedule adherence and training metrics; mentor less experienced associates when needed.

Skills

Customer service

Communication

Teamwork

Independent work

Education

High school diploma or GED

Tools

CRM software

Job description

FIS in Milwaukee seeks a customer service specialist for the Fraud team within Customer Interaction Management. You will handle phone inquiries about banking activity, verify transactions on credit, debit, and prepaid cards, and contribute to fraud prevention efforts.

Training runs for four weeks with a fixed 8:00–16:45 CST schedule; after training, shifts include 7:00–midnight hours with non-consecutive days.