Fraud, Trust & Risk Operations Lead

SKIMS; Los Angeles (CA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Unlimited PTO

Employee discounts

LinkedIn Learning access

Catered lunches

Dog-friendly office

Job summary

SKIMS is seeking a Manager, Customer Trust & Risk Operations to lead initiatives protecting the business from fraud, abuse, payment risk, and operational loss while ensuring a seamless experience for legitimate customers.

This role sits at the intersection of Customer Experience, Fraud Prevention, Payments, Data Analytics, and Technology, requiring you to translate data into scalable risk controls and governance across checkout, returns, and post‑purchase journeys.

Qualifications

• 4+ years of experience in fraud prevention, risk operations, payments, trust & safety, or related fields.

Responsibilities

• Develop and execute strategies to reduce payment & return fraud, policy abuse, and operational loss across the customer journey.
• Monitor emerging fraud trends and identify opportunities to strengthen controls while minimizing impact to legitimate customers.
• Partner with Customer Experience, Retail, Product, Engineering, and Finance teams to implement scalable fraud prevention solutions.
• Establish reporting, KPIs, and governance processes to measure risk performance and business impact.
• Work closely with SKIMS Data Security & Compliance leadership as needed.
• Own the relationship, strategy, and performance management of fraud prevention technology partners.
• Continuously evaluate platform performance, rule effectiveness, approval rates, fraud capture rates, and customer impact.
• Manage fraud rules and workflows across checkout, account activity, and post-purchase experiences.
• Identify opportunities to improve automation, accuracy, and operational efficiency.
• Lead efforts to identify and mitigate abuse of customer‑facing policies including refunds, reships, store credits, returns, and other exception‑based programs.
• Develop reporting and monitoring frameworks that identify abuse patterns and emerging risks.
• Recommend policy improvements that balance customer experience, fairness, and business protection.
• Oversee customer blocking, abuse investigations, and escalation processes.
• Partner with Data Security & Compliance to support controlled fraud‑prevention actions, including review of IPs, emails, and other indicators for risk workflows.
• Operate within access-control procedures for Shopify and related fraud-prevention platforms, including least-privilege access and audit logging.
• Ensure fraud controls are implemented with documented evidence and appropriate escalation for risk.
• Collaborate with Data Security, Legal, Customer Experience, and Engineering to protect customers and limit data exposure.
• Maintain documentation of fraud indicators, blocklist submissions, investigation outcomes, and control changes for auditability.

Job description

SKIMS is seeking a Manager, Customer Trust & Risk Operations to lead initiatives protecting the business from fraud, abuse, payment risk, and operational loss while ensuring a seamless experience for legitimate customers.

This role sits at the intersection of Customer Experience, Fraud Prevention, Payments, Data Analytics, and Technology, requiring you to translate data into scalable risk controls and governance across checkout, returns, and post‑purchase journeys.