CX Trust & Risk Operations Lead

SKIMS; Los Angeles (CA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Unlimited PTO

Employee discounts

HQ meals & events

Job summary

SKIMS is seeking a CX Manager for Customer Trust & Risk Operations in Los Angeles. You will drive fraud prevention, risk management, and payment risk programs, balancing customer experience with business protection.

The role sits at the intersection of CX, Payments, Data Analytics, and Technology, requiring strong analytics, vendor management, and collaboration across functions. The ideal candidate will lead fraud platform management, policy governance, and post-purchase risk initiatives,

Qualifications

• 4+ years in fraud prevention or risk operations.
• Experience with ecommerce fraud patterns and policy abuse.
• Strong analytical abilities and vendor management skills.

Responsibilities

• Develop and execute fraud & risk strategies to reduce loss while protecting legitimate customers.
• Monitor fraud trends and optimize controls with minimal impact on customers.
• Partner with CX, Retail, Product, Engineering, and Finance to implement scalable fraud solutions.
• Establish KPIs, reporting, and governance for risk performance.

Skills

Fraud prevention

Risk operations

Payments

Trust & safety

Loss prevention

Customer operations

Data analysis

Vendor management

Cross-functional collab

Communication

Tools

Fraud prevention platforms

Job description

SKIMS is seeking a CX Manager for Customer Trust & Risk Operations in Los Angeles. You will drive fraud prevention, risk management, and payment risk programs, balancing customer experience with business protection.

The role sits at the intersection of CX, Payments, Data Analytics, and Technology, requiring strong analytics, vendor management, and collaboration across functions. The ideal candidate will lead fraud platform management, policy governance, and post-purchase risk initiatives,