Fraud Prevention Operations Manager - Commercial Card

JP Morgan Chase; Tampa (FL); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorganChase is seeking a Fraud Manager to lead Commercial Card and Prepaid fraud prevention operations in a high-volume environment, delivering timely, accurate case handling and strong risk controls. You will coach and develop teams, manage performance metrics, and present executive-ready updates (MBRs) to senior leaders, driving action on losses and process improvements.

Cross-functional collaboration with Operations, Product, Technology, and Risk teams is essential to resolve systemic

Qualifications

• Demonstrated management experience leading teams and/or leaders in operations, fraud, risk, or client service environments.
• Strong ability to manage performance using metrics, routines, prioritization, and stakeholder alignment in a high-volume setting.
• Proven analytical skills (trend analysis, root-cause analysis) translating insights into measurable action plans, including loss-focused initiatives.
• Experience creating executive-ready materials and presenting business performance updates (MBRs or similar).
• Strong written/verbal communication skills; ability to influence senior stakeholders and drive decisions.
• Proficiency in Microsoft Office (Excel required; PowerPoint and SharePoint strongly preferred).
• Ability to lead through change and drive consistent execution across multiple workstreams.

Responsibilities

• Provide operational leadership for Commercial Card and Prepaid Fraud Prevention, ensuring timely, accurate, customer-focused case handling in a high-volume environment.
• Lead and develop people through coaching, performance management, engagement, succession planning, and talent development.
• Own performance management routines across service levels, productivity, quality, and escalation turn-around time; ensure consistent execution and accountability.
• Manage Fraud Loss and controls oversight,identify loss drivers, conduct trend and root-cause analysis, drive remediation action plans, implement controls/process improvements, and validate sustainable results through governance and monitoring.
• MBR Creation & Presentation:develop executive-ready scorecards/trend narratives, risks/issues, and action plans; present to leadership and drive follow-through on decisions and commitments.
• Oversee client escalations and high-impact issues with clear ownership, communication, documentation, closure, and sustainable fixes.
• Drive continuous improvement and change execution (process redesign, SOP governance, controls strengthening, efficiency initiatives).
• Partner cross-functionally (Operations, Product, Technology, Risk/Compliance) to resolve systemic issues and improve end-to-end processes.
• Ensure audit readiness and strong issue management aligned to a robust risk and control mindset.
• Reinforce Chase Operating Principles and a culture of accountability and client-first service.

Skills

Leadership

Fraud prevention

Operations management

Analytics

Stakeholder management

MS Office

PowerPoint

SharePoint

Tools

Excel

PowerPoint

SharePoint

Job description

JPMorganChase is seeking a Fraud Manager to lead Commercial Card and Prepaid fraud prevention operations in a high-volume environment, delivering timely, accurate case handling and strong risk controls. You will coach and develop teams, manage performance metrics, and present executive-ready updates (MBRs) to senior leaders, driving action on losses and process improvements.

Cross-functional collaboration with Operations, Product, Technology, and Risk teams is essential to resolve systemic