Fraud & Tax Compliance Lead (In-Office)

Franchise Tax Board State of California Sacramento; California; Hybride; USD 50 000 - 77 000; Plein temps

Avantages offerts par ce poste

Convenient transportation

Free parking

Carpool/vanpool opportunities

Résumé du poste

State of California’s Franchise Tax Board seeks a Compliance Representative (Lead) to manage complex fraud-related inquiries in the Fraud Contact Center. The role guides fraud technicians and support staff, delivering professional assistance on PIT-related validation matters and contributing to quality feedback processes.

The position emphasizes leadership, training, and collaboration within the team to resolve work-related issues and ensure accurate tax support services.

Qualifications

• Knowledge of fraud workloads (W-2, Identity Theft, EITC)
• Knowledge of PIT laws and procedures
• Excellent interpersonal and customer service skills
• Ability to analyze information and take action
• Strong written and verbal communication skills

Responsabilités

• Lead complex fraud-related inquiries in a contact center setting.
• Provide guidance and training to fraud technicians and support staff.
• Contribute to quality reviews and agent feedback.
• Collaborate with the team to resolve operational issues.

Description du poste

State of California’s Franchise Tax Board seeks a Compliance Representative (Lead) to manage complex fraud-related inquiries in the Fraud Contact Center. The role guides fraud technicians and support staff, delivering professional assistance on PIT-related validation matters and contributing to quality feedback processes.

The position emphasizes leadership, training, and collaboration within the team to resolve work-related issues and ensure accurate tax support services.