Tax Program Trainer & Lead (12-Month LT)

California Franchise Tax Board; Sacramento (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

The California Franchise Tax Board is seeking a Tax Program Technician II Trainer (Limited Term) in Sacramento. The role involves delivering staff training on procedures and systems, creating and updating manuals, and coordinating training with the unit and section.

The incumbent works independently and may assume lead responsibilities to support the supervisor. Ideal candidates will have strong communication skills, good judgment, and proficiency with MS Office, with experience in CM, TPF, and

Qualifications

• Ability to exercise good judgment and dependability.
• Strong written and oral communication skills.
• Ability to lead, mentor, and train others.
• Working knowledge of Franchise Tax Board (FTB) systems: CM, TPF and TI.
• Excellent customer service and collaboration with internal/external partners.

Responsibilities

• Provide staff with correct procedures and training.
• Prepare and update procedures and training manuals.
• Coordinate training with other areas of the unit and section.
• Work independently with minimal supervision; may lead capacity to assist supervisor.

Skills

Good judgment

Strong communication

Leadership

MS Office

Customer service

Tools

CM

TPF

TI

Job description

The California Franchise Tax Board is seeking a Tax Program Technician II Trainer (Limited Term) in Sacramento. The role involves delivering staff training on procedures and systems, creating and updating manuals, and coordinating training with the unit and section.

The incumbent works independently and may assume lead responsibilities to support the supervisor. Ideal candidates will have strong communication skills, good judgment, and proficiency with MS Office, with experience in CM, TPF, and