Fraud Protection Analyst — Elevate Payments Security

First Horizon Bank; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

First Horizon Bank Operations seeks a Fraud Analyst to support the Director of Fraud Prevention, reviewing outsorted payments and ensuring deadlines are met. The role balances customer expectations with fraud risk, contributing to automation improvements and cross-functional collaboration.

The position is on-site in Memphis, TN or Charlotte, NC, with a Monday–Friday 9am-6pm schedule and no sponsorship. A Bachelor’s degree is required, and domestic travel is possible.

Qualifications

• Bachelor Degree required
• Minimum of two years of fraud industry experience preferred
• Must be able to travel domestically as required, etc.

Responsibilities

• Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines.
• Constantly evaluates opportunities for process improvement.
• Understands the importance of being knowledgeable/balanced in payments and customer satisfaction.
• Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud.
• Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization.
• Ability to adjust as needed to maintain KPIs for various payment rails.
• Evaluates risk factors when making critical transaction decisions.
• Performs other duties as required.

Education

Bachelor's Degree

Job description

First Horizon Bank Operations seeks a Fraud Analyst to support the Director of Fraud Prevention, reviewing outsorted payments and ensuring deadlines are met. The role balances customer expectations with fraud risk, contributing to automation improvements and cross-functional collaboration.

The position is on-site in Memphis, TN or Charlotte, NC, with a Monday–Friday 9am-6pm schedule and no sponsorship. A Bachelor’s degree is required, and domestic travel is possible.