Fraud Support Specialist – Banking & Escalations (Hybrid)

Matlen Silver; North Carolina; Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, vision, and dental insurance (

401(k) plan (employee contributions)

Job summary

Matlen Silver is seeking a detail-oriented Fraud Analyst / Fraud Support Specialist in Charlotte, NC for a 4-month hybrid role. The position starts with two weeks onsite training, followed by a hybrid schedule (3 days onsite, 2 days remote).

Primary duties include handling fraud inquiries, reviewing transactions, and resolving customer escalations with discretion. The ideal candidate has banking/financial services experience, strong communication, and the ability to manage sensitive information

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and conflict-management abilities.
• High attention to detail and organization, with multitasking ability.
• Ability to handle sensitive information with discretion.

Responsibilities

• Support customers with fraud-related inquiries and account concerns.
• Review and assist with investigating suspicious or potentially fraudulent financial transactions.
• Handle customer escalations professionally, using conflict-resolution and de-escalation skills.
• Research account information and document findings accurately.

Skills

Communication skills

Customer service

Attention to detail

Discretion

Microsoft Office

Multitasking

Conflict management

LexisNexis

Tools

LexisNexis

Job description

Matlen Silver is seeking a detail-oriented Fraud Analyst / Fraud Support Specialist in Charlotte, NC for a 4-month hybrid role. The position starts with two weeks onsite training, followed by a hybrid schedule (3 days onsite, 2 days remote).

Primary duties include handling fraud inquiries, reviewing transactions, and resolving customer escalations with discretion. The ideal candidate has banking/financial services experience, strong communication, and the ability to manage sensitive information