Fraud & Supplier Ops Lead (Remote) - Data-Driven Negotiator

Twilio Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous time off

Parental/wellness leave

Healthcare

Retirement savings

Equity grants

Remote-first culture with global INClu

Remote-first culture with global INClu

Job summary

Twilio Inc. is seeking a results-driven operations professional to investigate billing discrepancies and fraud, and to negotiate dispute resolutions with customers and carriers. You will build dashboards and analyze data to drive timely action and improvements.

The candidate should bring 8+ years in telecom or related fields, excel in communication, and be skilled in Excel/Sheets, SQL/Looker, and project management to deliver measurable outcomes.

Qualifications

• 8+ years in telecom ops, fraud ops, vendor management, or consulting
• Sharp communicator and negotiator, data-oriented and tenacious
• Skilled in Excel/Sheets, SQL/Looker, and project management

Responsibilities

• Investigate billing discrepancies and fraud like AIT and IRSF
• Negotiate dispute resolutions end-to-end with customers and carriers
• Build dashboards and analyze data to drive action

Skills

Excel/Sheets

SQL/Looker

Project management

Negotiation

Tools

SQL

Looker

Job description

Twilio Inc. is seeking a results-driven operations professional to investigate billing discrepancies and fraud, and to negotiate dispute resolutions with customers and carriers. You will build dashboards and analyze data to drive timely action and improvements.

The candidate should bring 8+ years in telecom or related fields, excel in communication, and be skilled in Excel/Sheets, SQL/Looker, and project management to deliver measurable outcomes.