Fraud & Supplier Operations Lead (Remote)

OpenKrill; United States; Remote; USD 64,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings plan

Generous time off

Job summary

Twilio is hiring a Fraud Specialist, Supplier Operations & Governance (P4) for a remote role based in Canada. You will resolve billing issues, investigate fraudulent activity like Artificially Inflated Traffic, and build data-backed cases to settle disputes with customers and vendors.

Ideal candidates are highly data-driven, with experience in telecom operations and dispute resolution, and comfortable negotiating terms under contractual norms.

Qualifications

• 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.
• Sharp written and verbal communication skills.
• Experience negotiating disputes constructively with customers or vendors.
• Experience in collections, dispute resolution, or billing analysis.
• Experience in project management.
• Experience wrangling data with Excel / Google Sheets, Looker or SQL.

Responsibilities

• Advise account managers, accounting, and management on best practices to handle billing disputes.
• Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms.
• Identify, analyze, and handle fraudulent misuse (AIT) and billing errors with both vendors and customers.
• Own the end-to-end lifecycle of customer and vendor disputes from intake to resolution.
• Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers.
• Dig into call and messaging data to identify why bills don’t match or evidence of fraud.
• Build dashboards that communicate key metrics related to the lifecycle of disputes.
• Read contracts and interpret what should be the invoice versus what it is.
• Act as the primary contact to negotiate dispute resolutions, settlements, and payment terms.
• Partner with data analytics, engineering, and accounting to reconcile accounts.

Skills

8+ years of experience in telecom/fra

Strong communication skills

Dispute negotiation experience

Billing analysis experience

Project management

Data analysis with Excel/Looker/SQL

Tools

Looker

SQL

Job description

Twilio is hiring a Fraud Specialist, Supplier Operations & Governance (P4) for a remote role based in Canada. You will resolve billing issues, investigate fraudulent activity like Artificially Inflated Traffic, and build data-backed cases to settle disputes with customers and vendors.

Ideal candidates are highly data-driven, with experience in telecom operations and dispute resolution, and comfortable negotiating terms under contractual norms.