Fraud Strategy Director

Member Access Processing; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

A leading company in payment processing is seeking a Fraud Strategy Director to oversee the Fraud department, implement risk solutions, and manage fraud mitigation strategies. The role involves analyzing fraud trends, developing strategies, and collaborating with key stakeholders to enhance client fraud prevention efforts.

Qualifications

• At least 7 years of experience in risk management or financial crimes compliance.
• Strong understanding of payment fraud types and tools.

Responsibilities

• Lead daily operations of the Fraud Department.
• Develop and implement best practices tailored to client configurations.
• Analyze fraud and dispute trends to make strategic recommendations.

Skills

Risk Management

Fraud Prevention

Communication

Analytical Skills

Education

Bachelor’s degree in computer science

Bachelor’s degree in cybersecurity

Tools

Python

SQL

Tableau

Power BI

Job description

Join to apply for the Fraud Strategy Director role at Member Access Processing.

Member Access Processing (MAP) is a trusted leader in payment processing solutions, providing secure, efficient, and tailored services to financial institutions and businesses. We focus on innovation, reliability, and customer satisfaction, committed to delivering cutting-edge technology and exceptional service in the payments industry. We foster a positive, collaborative work environment where employees can grow and make a meaningful impact.

Overview

We are seeking a diligent and detail-oriented individual to join our Operations team as a Director of Fraud Strategy. This role involves overseeing the Fraud department, staying current with Visa DPS Fraud Product roadmap, and implementing risk solutions with key stakeholders. The Fraud Strategy Director will oversee best practices for risk mitigation, present fraud product offerings to clients and internal colleagues, and evaluate clients’ fraud strategies using Visa DPS products and analytical tools.

The role includes analyzing payment fraud trends, developing mitigation strategies, deploying creative solutions to manage client fraud losses, and supporting business growth. The Director will also manage and support the Risk Analyst, providing insights into fraud vulnerabilities and countermeasure opportunities. Continuous optimization of fraud mitigation controls, measuring fraud performance, and designing solutions to fraud risk challenges are key responsibilities.

Role and Responsibilities

1. Lead and oversee daily operations of the Fraud Department, ensuring objectives and metrics are met or exceeded.
2. Develop, supervise, and retain key talent; ensure team members have the necessary skills and tools.
3. Promote MAP core values and a positive team environment.
4. Develop and implement best practices tailored to client configurations, collaborating internally for seamless support.
5. Stay current with Visa and Visa DPS fraud products, ensuring team and clients are well-informed.
6. Develop and deliver fraud awareness, prevention, detection, and response programs; conduct webinars and virtual presentations tailored to client needs.
7. Analyze fraud and dispute trends to make strategic recommendations and identify client education opportunities.
8. Build relationships with senior leaders and stakeholders to ensure comprehensive strategies.
9. Maintain flexibility in working hours and collaborate effectively under pressure.
10. Utilize programming and analytical tools to detect and mitigate fraud activities across channels.
11. Analyze datasets to identify trends, detect anomalies, and implement rule strategies.
12. Transform data into actionable insights to minimize impact and false positives.
13. Conduct cross-channel analysis to detect multi-threat attacks.
14. Support and develop fraud analytics data standards and recommendations.
15. Create high-quality intelligence products based on source data.
16. Support the Risk Analyst in tasks such as identifying points of purchase, portfolio analysis, and fraud rule development, providing client support, and delivering performance reviews.

Qualifications and Education

1. Bachelor’s degree in computer science, cybersecurity, or related field preferred.
2. At least 7 years of experience in risk management or financial crimes compliance, focusing on fraud prevention and investigations.
3. Strong understanding of payment fraud types and tools used to perpetrate them.
4. Working knowledge of analytics programming (Python, SQL, Tableau, Power BI).
5. Knowledge of the financial services industry, especially credit unions and payments.
6. Effective communication skills for technical and non-technical audiences.
7. Ability to work independently and collaboratively, solving problems and engaging clients and vendors.
8. Flexibility in working hours and team collaboration skills.

Preferred Skills

1. Familiarity with Visa DPS products.
2. Certified Fraud Examiner (CFE) certification preferred.
3. Experience leading a fraud detection and investigation team.
4. Strong analytical and problem-solving skills.
5. Self-starter with minimal supervision.
6. Discretion and good judgment in handling sensitive materials.

Compensation

The pay range for this role is $95,000 - $125,000 USD per year. This is a remote position within the United States.