Fraud Specialist

AppleOne Employment Services; City of Rochester (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

AppleOne Employment Services in Rochester, NY is seeking a Fraud Specialist for a 6‑month contract. The role focuses on investigating and remediating fraud activity reported by clients and partners, educating clients on best practices, and coordinating with financial institutions to freeze accounts and recover illicit funds.

The position requires an associate degree in criminal justice, economic crime investigation, finance, or business, and about one year of fraud or investigations experience;

Qualifications

• Associate degree in Criminal justice, Economic crime investigation, Finance or Business.
• 1 year of experience in fraud, investigations, banking, compliance or finance.

Responsibilities

• Review high‑risk clients and transactions to identify repeat offenders and prevent high‑risk activity.
• Receive inbound fraud concerns and escalations from clients and partners via phone and email.
• Investigate escalations in a timely manner to reduce losses.
• Maintain strong partnership and client‑facing communication.
• Coordinate with financial institutions to freeze accounts and recover illicit funds.
• Submit indemnification letters and relay investigation results to banks and clients.

Skills

Fraud investigation

Client communication

Attention to detail

Education

Associate degree in Criminal justice

Associate degree in Economic crime investigation

Associate degree in Finance

Associate degree in Business

Job description

To protect clients from losses resulting from fraud and other elements of financial crime.
Investigate, remediate, and respond to fraud activity reported by clients and internal business partners.
This includes combating external threats, minimizing internal impact, educating clients on best practices, and working with financial institutions to freeze bank accounts and return illicit funds to reduce losses.

Job Title

Fraud Specialist

Work Location

Rochester, NY 14623 (Onsite)

Duration

6 Months Contract

Pay Rate

$21/hr

Shift

11:30 AM to 08:30 or potentially 10:00 AM to 07:00 PM.

Requirements

• Associate degree in Criminal justice, Economic crime investigation, Finance, Business - Required
• 1 year of experience in fraud, investigations, banking, compliance, business, finance.

Responsibilities

• Review high risk clients and transactions identified through fraud defense programs to ensure repeat offenders are properly identified and vetted and high-risk transactions are prevented.
• Receive inbound fraud concerns and escalations reported through clients and internal partners via phone queue and static email channels.
• Ensure escalations are properly and timely investigated and resolved to reduce losses and exposure.
• Excellent partnership and communication skills required as client-facing unit.
• Contact and coordinate with financial institutions to freeze bank accounts and retrieve illicit funds once a fraudulent transaction has processed.
• Submit letters of Indemnification and follow through with investigation results with banks and clients.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.