Fraud Risk & Operations Manager

Aumni; Plano (TX); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

JPMorganChase & Co. in Plano, TX is seeking a Fraud Manager II to lead a team of Fraud Analysts in detecting and preventing money laundering and other financial crimes. You will guide training, policy adherence, and cross-functional collaboration to strengthen controls and client experience.

The role emphasizes strategic thinking, data-driven leadership, and scalable processes, with accountability for performance and culture in a fast-paced environment.

Competenze

• Evidence of people leadership capability with experience coaching analysts.
• Ability to run regular manager routines and maintain culture.
• 2+ years in fraud detection and prevention with policy application.
• Balance risk with client experience considerations.
• Ability to switch between strategic and hands-on problem solving.
• Strong collaboration across functions to influence decisions.
• Data and metrics drive decision making and improvements.
• Excellent written and verbal communication for stakeholders.
• Culture building: foster inclusive, high-performing teams.
• Proficient in Excel/PowerPoint for analysis and reporting.

Mansioni

• Build fraud SME capability by learning end-to-end processes and guiding decisioning.
• Facilitate training and reinforce adoption through coaching and feedback.
• Lead projects to improve detection, controls, and client experience.
• Direct a team of 8–12 Fraud Analysts with clear performance expectations.
• Run core manager routines: 1:1s, meetings, coaching, development planning.
• Oversee performance management using fair, consistent processes.
• Manage capacity planning, prioritization, and blockers to hit objectives.
• Ensure adherence to fraud policies and sound judgment in decisions.
• Collaborate with cross-functional partners to align policies and practices.
• Use data/insights to improve outcomes and reduce fraud risk.
• Stay current on fraud typologies, tech, and regulatory changes.

Conoscenze

People leadership

Manager operating cadence

Fraud domain judgment

Client experience mindset

Data-driven leadership

Cross-functional influence

Clear communication

Culture builder

Operational mindset

Excel & PowerPoint

Strumenti

Microsoft Excel

Microsoft PowerPoint

Descrizione del lavoro

JPMorganChase & Co. in Plano, TX is seeking a Fraud Manager II to lead a team of Fraud Analysts in detecting and preventing money laundering and other financial crimes. You will guide training, policy adherence, and cross-functional collaboration to strengthen controls and client experience.

The role emphasizes strategic thinking, data-driven leadership, and scalable processes, with accountability for performance and culture in a fast-paced environment.