Fraud Risk Investigator

Live Oak Bank; Wilmington (NC); On-site; USD 72,000 - 113,000; Full time

Job summary

Live Oak Bank, a digital bank serving small business owners nationwide, is seeking a Fraud Investigator to join its risk management team in Wilmington, NC. You will investigate suspect activity across deposits, loans, and electronic transactions, document actions, and work with law enforcement as needed to mitigate losses.

You will review alerts, monitor fraud trends, and prepare SARs in compliance with FinCEN regulations while collaborating with Customer Success, Compliance, and Operations to

Qualifications

• 3–5 years of experience in risk management, fraud investigation, chargeback representation, or law enforcement.
• Working knowledge of fraud schemes, scams, and fraud systems.
• Knowledge of card processing and online fraud prevention/detection techniques.
• Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong analytic and problem‑solving skills.

Responsibilities

• Track and document action taken in the case management system with records.
• Conduct investigations related to deposits, loans, electronic transactions, wire transfers, and fraud.
• Review alerts to identify fraudulent activity and determine required actions to protect assets.
• Identify potential fraudulent schemes and coordinate with law enforcement as needed.
• Monitor customer activity for fraud risks and communicate findings to stakeholders.
• Prepare and submit SARs in compliance with FinCEN regulations.

Skills

Fraud investigation

Risk management

Payment processing

Card processing

Data analysis

Education

Bachelor's degree

CAMS Certification

CFE Certification

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Live Oak Bank, a digital bank serving small business owners nationwide, is seeking a Fraud Investigator to join its risk management team in Wilmington, NC. You will investigate suspect activity across deposits, loans, and electronic transactions, document actions, and work with law enforcement as needed to mitigate losses.

You will review alerts, monitor fraud trends, and prepare SARs in compliance with FinCEN regulations while collaborating with Customer Success, Compliance, and Operations to