Fraud Response Specialist I - Hybrid (1-2 Remote Days)

Mercantile Bank of Michigan; Grand Rapids (MI); Ibrido; USD 48.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

401(k)

Life insurance

HSA

FSA

Competitive salary

Paid time off

Descrizione del lavoro

Mercantile Bank of Michigan is seeking a Fraud Response Specialist I to act as the primary liaison for customers and Relationship Managers when fraud affects accounts, products, or payments. You will manage routine to moderately complex cases from intake through closure, following established procedures while escalating higher-risk situations as needed.

In this role, you will gather and evaluate supporting documentation, coordinate containment and restoration actions, identify recovery

Competenze

• Minimum of 1–3 years in customer support
• Plus 2–4 years in banking/customer service/operations (branch, deposits, fraud ops, Digital Banking, Treasury support, Loss Prevention)
• Excellent written and verbal communication, strong organization and attention to detail
• Ability to complete Bank and departmental training

Mansioni

• Serve as primary point of contact for customers and Relationship Managers when fraud impacts accounts or services
• Own routine to moderately complex fraud matters from intake to closure
• Coordinate containment actions and service restoration
• Maintain clear, timely case records and provide status updates

Conoscenze

Customer support

Attention to detail

Written/verbal communication

Independent work

Formazione

High school diploma or GED

Strumenti

Banking systems

Descrizione del lavoro

Mercantile Bank of Michigan is seeking a Fraud Response Specialist I to act as the primary liaison for customers and Relationship Managers when fraud affects accounts, products, or payments. You will manage routine to moderately complex cases from intake through closure, following established procedures while escalating higher-risk situations as needed.

In this role, you will gather and evaluate supporting documentation, coordinate containment and restoration actions, identify recovery