Fraud Investigator

FinanceInfos

Jacksonville (FL)

On-site

USD 85,000 - 115,000

Full time

14 days+

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Benefits offered by this job

401(k) plan

Annual Cash Bonus and Equity Options

Flexible Paid Time Off

Insurance – Health, Dental, and Vision

Job summary

Nymbus is seeking a Fraud Investigator to lead complex investigations, identify suspicious patterns, and collaborate with multiple teams to protect client assets and uphold regulatory standards.

The role involves analyzing cross-channel fraud, preparing in-depth reports, and mentoring Analysts, with a focus on proactive prevention and enterprise-wide strategies.

Qualifications

Minimum 5 years of experience in fraud investigation or advanced fraud analysis.
Associate’s Degree preferred in Business, Criminal Justice, Finance, or related field.
Fraud certification (CFE, CFCI, or equivalent) strongly preferred.

Responsibilities

Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely resolution.
Prepare comprehensive reports and client updates, highlighting findings and risk mitigation recommendations.
Draft, update, and maintain fraud investigation procedures and best-practices documentation; mentor junior analysts.

Skills

Fraud investigations

Data analysis

Investigation reporting

Cross-functional teamwork

Regulatory know-how

Education

Associate’s Degree in Business/Criminal Justice/Finance

Tools

Verafin

DataVisor

Microsoft Office

Google apps

Job description

Job Highlights

Title Fraud Investigator
Type Full Time
Experience 5 Years
Function Financial Services
Location Jacksonville, FL, United States
Company Nymbus

Company Profile

Nymbus provides cloud-based banking technology, digital banking platforms, core banking systems, and operational services that help banks and credit unions launch and scale faster.

Job Profile

The fintech company is hiring a Fraud Investigator who will play a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high-impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non-alert-based referrals from both internal and external sources.

Perform in-depth case analysis, connect cross-channel and cross-client fraud activity, and determine the root cause of fraudulent behavior.

Work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases. This includes preparing comprehensive reports, tracking key trends, and recommending targeted process enhancements.

Partners closely with internal operations teams, external client contacts, and third-party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards. The role also involves drafting and maintaining investigative procedures, mentoring Fraud Analysts, and contributing to the development of enterprise-wide fraud prevention strategies.

Education Level

Associate’s Degree in Business, Criminal Justice, Finance, or a related field (preferred)

Work Experience

Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment.
Proven track record in managing complex investigations from initiation to resolution.

License/Certification

Fraud certification (CFE, CFCI, or equivalent) strongly preferred

Duties/Responsibilities

Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents.
Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases.
Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions.
Draft, update, and maintain fraud investigation procedures and best practices documentation.
Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures.
Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution.
Provide training and mentorship to Fraud Analysts on investigative techniques and case handling.
Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members.
Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective.
Track and report investigation metrics for client review.
Work with clients to provide investigative updates, final case reports, and recommended preventive measures.

Skills/Knowledge/Abilities

Ability to work independently on complex assignments while collaborating effectively with cross-functional teams.
Comfortable navigating multiple systems and applications in a fast-paced, deadline-driven environment.
Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences.
Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends.
Proficient in Microsoft Office and Google applications, with strong Excel and data analysis skills.
Proven analytical, research, and problem-solving skills, with a detail-oriented mindset.
Strong understanding of banking operations, payment systems, and relevant regulations.
Strong understanding of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the ability to leverage multiple systems for analysis.

Working Conditions