Fraud Recovery Associate I – Global Banking

JPMorganChase; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase seeks a Fraud Associate I to own complex recovery cases across check and electronic payments within the Global Banking Fraud Recovery team. You will apply strong judgment and product knowledge to shape recovery strategies and coordinate across internal partners and external institutions to move cases toward resolution.

You will guide analysts with practical coaching, manage high-impact priorities, and help refine procedures while operating in a fast-paced, ambiguity-tolerant

Qualifications

• Five years of operations experience in fraud, payments, investigations, claims, financial services, or client service.
• Strong critical thinking and investigative skills for risk-based decisions.
• Working knowledge of fraud recovery practices and payment systems.
• Ability to communicate clearly in writing and verbally with clients, peers, leaders, and partners.
• Proven ability to manage multiple high-impact priorities in a fast-paced environment.
• Ability to progress work through ambiguity, especially with external parties and extended timelines.
• Ability to influence without formal authority and provide constructive coaching.
• Sound judgment, discretion, and professionalism when handling sensitive matters.

Responsibilities

• Own complex, high-risk, high-value recovery cases from intake through resolution, with clear documentation and timely follow-up.
• Build and execute recovery strategies across payment products (including check and electronic payments).
• Evaluate case facts, controls, and payment conventions to determine appropriate actions and escalation paths.
• Provide technical guidance to analysts and leaders on sensitive or ambiguous matters.
• Coordinate with internal partners (client service, legal, operations, product, risk, fraud teams) to drive resolution.
• Engage external financial institutions to pursue recalls, returns, or other recovery actions as appropriate.
• Support exceptional recovery scenarios (indemnifications, warranties, and duplicate presentments) when applicable.
• Help prioritize urgent work, identify emerging risks, and reinforce consistent procedures and controls.
• Identify root causes, recurring issues, and control gaps, and recommend process improvements.
• Contribute to procedure updates, training content, and knowledge sharing that strengthens team capability.

Skills

Fraud recovery

Investigative skills

Communication

Risk-based decisions

Multitasking

Influence without authority

Professionalism

Job description

JPMorganChase seeks a Fraud Associate I to own complex recovery cases across check and electronic payments within the Global Banking Fraud Recovery team. You will apply strong judgment and product knowledge to shape recovery strategies and coordinate across internal partners and external institutions to move cases toward resolution.

You will guide analysts with practical coaching, manage high-impact priorities, and help refine procedures while operating in a fast-paced, ambiguity-tolerant