Fraud Protection and Detection Analyst

RiseMe; Charlotte (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC Group in Charlotte is seeking an Analyst for Anti-Fraud Operations to conduct first- and second-level reviews of potentially fraudulent transactions, monitor wires and ACH activity, and support transaction policy rules within NICE Actimize IFM-X. The role offers a hybrid work arrangement and requires proximity to the office.

You will partner with bank departments, document interactions, help develop metrics, and contribute to process improvements while maintaining strict compliance and

Qualifications

• 0–2 years’ work experience in financial services or compliance.
• Understanding of fraud detection and transaction monitoring.
• Familiarity with Actimize IFM-X is a plus.

Responsibilities

• Monitor bank accounts, financial transactions, money transfers (CHIPS, FED, SWIFT, ACH) and CMS activity for potentially fraudulent activity.
• Disposit ion of fraudulent alert transactions within the NICE Actimise IFM-X system based on scoring and rules.
• Escalate confirmed fraud events to appropriate teams and manage 1st/2nd level reviews.
• Perform end-of-day reporting and reconciliation between CMS and Actimise.
• Document key interactions and maintain records of decisions in the IFM-X system.
• Collaborate with internal bank departments to correct errors and ensure proper disposition of alerts.

Skills

Fraud analysis

NICE Actimize IFM-X

Excel

PowerPoint

Data interpretation

Education

BA/BS in relevant field

Tools

Actimize IFM-X

Excel

PowerPoint

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

Within the Business Control Department America’s Division – Anti Fraud Operations ("BCDAD Anti-Fraud Operations") is responsible for the first-level disposition of potential fraud transaction screening. The team monitors corporate bank accounts, financial transactions, money transfer (CHIPS, FED, SWIFT and ACH) historical activity, Cash Management Services (CMS) account records, and other financial data to analyze identify potentially fraudulent activity. In addition, the team supports the maintenance of NICE Actimize Integrated Fraud Management (IFM-X) solution transaction policy rules and scoring to improve efficiency and effectiveness of the system. The Analyst follows established guidelines and procedures to identify and resolve problems and alerts. Individuals are expected to contribute to workflow, process change redesign, and to form a strong basic understanding of the specific process. The position will not typically have a formal management role.

The Analyst’s primary focus is on execution within defined policies and procedures guidelines, with some expansion based on developing capabilities and experiences, in partnership with more experienced staff. He/she may act as a subject matter expert (SME) in projects relating to tools utilized by the team. The position may lead a working group and train others or be an independent contributor. This position provides a first and second-level review on fraud related transactions. The team member may be involved in formulating metrics, drafting training materials and procedures, perform quality control assessments, briefing findings, conducting tests in the UAT/REL environment, and escalating issues involving complex transactions to next level of management.

Role Objectives: Responsibilities

• The analyst is responsible tomonitor bank accounts, financial transactions, money transfer (CHIPS, FED, SWIFT and ACH) historical activity, CMS account activity, and other financial data to identify any potentially fraudulent activity. The analyst will analyze the day-to-day transaction flow of Wires and ACH’s for fraudulent activity.
• Research of prior payment history to ascertain if new transactions are low risk. Maintain requisite system access and permissions in the performance of transactional research duties.
• Disposition of fraudulent alert transactions within the NICE Actimise IFM-X software based on a scoring and rules-based model. Conduct further escalation when required, and canceling transactions from further processing when identifying fraud; approving transactions confirmed non-fraud after completing account research or customer confirmation.
• Work with internal bank departments to place some alerted transactions into repair or Reject/Cancel protocols when errors are discovered in various payment fields.
• Interact with bank relationship managers, internal departments, and customers via recorded call-backs to validate information to properly disposition alerts. Utilize an updated anti-fraud script designed to ascertain how remittance change instructions were received by the customer. Document key interactions with entities in the NICE Actimise IFM-X software.
• Provides first or second-level review (4-eye review) and due diligence on transactions pertaining to fraud alerts. Record decision-making on all alerted transactions referred for manual review.
• Escalate confirmed fraud events to 1stline of defense personnel (Anti-Fraud Governance) including senior management, and other bank entities.
• Conduct end-of-day reporting for operations and routinely track report reconciliation between CMS and Actimise.
• Document ongoing system performance and anomalies discovered after significant change management or during normal operations.

Qualifications and Skills

• 0 to 2 years’ work experience in Financial Services, Compliance, Payment System or Money Transfer preferred.
• BA/BS (or equivalent experience)
• Association of Certified Fraud Examiners (ACFE) or equivalent certifications preferred.
• Basic knowledge of fraud.
• Experience and knowledge of Actimise IFM-X is a plus.
• Functional level knowledge of banking policies, statutory and compliance regulations.
• Sense of urgency, accuracy, and accountability; responsive to time-sensitive needs.
• Flexibility to meet the demands of a constantly changing environment.
• Strong data analytical skills and the ability to make conclusions based on findings.
• Good attention to detail; will need to examine transaction data and records to detect and trace fraudulent activity.
• Solid interpersonal skills, and ability to make formal presentations.
• Experience working with Powerpoint, and Microsoft Outlook/Teams.
• Routine use of Excel spreadsheets including familiarity with formulas, calculations, and formatting. Experience with VLOOKUP, pie charts, and pivot tables is a plus.

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].