Know Your Customer Analyst

SMBC Group; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC Group is seeking a KYC Accounts Analyst in Charlotte, NC, to support customer onboarding and lifecycle controls. The role focuses on KYC/CIP reviews, data integrity across systems, and regulatory compliance, working with multiple internal teams to ensure timely onboarding.

The position requires 3–5 years in financial services, strong AML/KYC knowledge, and the ability to manage multiple onboarding queues in a hybrid work environment.

Qualifications

• 3 to 5 years of specialized experience in Financial Services.
• Back office operations; supervisory experience preferred.
• CAMS preferred.
• Strong knowledge of AML, BSA, OFAC and KYC regulations.
• Solid understanding of banking policies and compliance practices.
• Good judgment, time management and accountability.

Responsibilities

• Perform KYC and CIP reviews for onboarding and account lifecycle control.
• Support onboarding and data integrity across systems and processes.
• Coordinate with Relationship Managers, Compliance, Legal, Operations and Branch teams.
• Monitor onboarding queues, SLAs, and high‑risk or time-sensitive requests.
• Ensure complete documentation and approvals before account setup or activation.

Skills

KYC processes

AML compliance

Regulatory knowledge

Team training

Communication

Education

CAMS preferred

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

Within the Business Compliance Operations Department (BCDAD), the Know Your Customer (KYC)Accounts TeamAnalystis responsible forperforming processes related to Know Your Customer (KYC/CIP).The KYC Accounts Analyst supports the bank’s customer onboarding and account lifecycle control framework by performing KYC and account opening reviews, account maintenance validation, reconciliations, exception management, and regulatory control activities. The role serves as a key quality-control point to ensure clientinformation,mandatory documentation, approvals, and account setup instructions are complete,accurate, and consistent with internal policies and applicable regulatory requirements.

The analyst partners with Relationship Managers, KYC Officers, Compliance, Legal, Operations, Middle Office, Branch teams, and Technology tofacilitatetimelyonboarding, maintain data integrity across systems, resolve breaks and documentation deficiencies, and preserveclear evidencefor audit and regulatory review.

Responsibilities

• Ensure operational efficiencies and customer data integrity in accordance with internal policies and procedures of SMBC and Head Office and compliance with AML/BSA/OFAC regulations.

KYC and Customer Due Diligence Reviews

• Review KYC profiles and onboarding records for completeness, accuracy, consistency, andrequiredapprovals before account opening or activation.
• Validate Customer Identification Program (CIP) information andrequiredsupporting documentationin accordance withpolicy.
• Review legal entity formation documents, ownership structures, beneficial ownership information, authorized signers, and controlling persons.
• Confirm the presence and completeness of applicable tax and regulatory documentation, including FATCA and CRS classifications, as required by procedure.
• Identifymissing, expired, inconsistent, or insufficient KYC documentation and coordinate remediation with theappropriate stakeholders.
• Escalate KYC exceptions, policy deviations, unusual findings, and high-risk or time-sensitive matters through established governance channels.
• Support periodic KYC refresh, remediation, and data-quality initiatives, including evidence collection and status tracking.

Account Opening and Onboarding Reviews

• Perform end-to-end reviews of account opening packages to verify completeness, accuracy, and readiness for processing.
• Validate account applications, resolutions, signature cards, authorized signer information, tax forms, legal documentation, and product-specific requirements.
• Confirm the requested account title, ownership, currency, product, branch, booking location, purpose, andanticipatedactivity align with approved KYC information and supporting documents.
• Verify that all required approvals, exceptions, and conditions are documented before account setup or activation.
• Conduct pre-implementationquality-control reviews and communicate clear deficiencies or corrective actions to requestors.
• Coordinate with Relationship Managers, KYC, Legal, Compliance, Operations, and Branch teams to resolve onboarding issues efficiently.
• Monitor onboarding queues and service-level agreements (SLAs), prioritizing aging, high-risk, and business-critical requests.
• Validate account setup in applicable systems and ensure key customer and account attributesmatchapproved source documentation.

Account Maintenance and Closure

• Review account maintenance requests, including signer changes, address changes, account title updates, ownership changes, product changes, and otherstatic-dataamendments.
• Validate supporting documentation and approvals before processing or releasing maintenance requests.
• Review account closure requests for completeness, authorization, outstanding restrictions, andrequireddownstream actions.
• Ensure maintenance and closure activities are accurately reflected across relevant systems and control logs.

Qualifications and Skills

• 3 to 5 years of specialized experience in Financial Services
• Back office operations. Management experience preferred.
• CAMS preferred
• Very strong technical knowledge of AML, Bank Secrecy Act, Foreign Asset Control.
• Very strong level knowledge of KYC (Know Your Customer) process and regulations.
• Strong knowledge of banking policies, statutory and compliance regulations.
• Strong knowledge of market practices related to compliance operations.
• Good judgement, sense of urgency and accountability; time- management skills.
• Ability to supervise and train others.
• Ability to execute in a high pressure environment.
• Good interpersonal skills.
• Strong written and verbal communication skills

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].